Store Manager | Sydney City

We’re looking for a manager to take the lead at our beautiful Sydney CBD store.

This is a great role for a restaurant, venue or hospitality manager who loves the energy of busy service and wants to work for a business that’s constantly growing and creating new things — while keeping the personality and sense of fun that’s been part of Messina for nearly 25 years.

The role

Our stores are fast-paced and a little bit different. From the freshly-churned gelato that's achieved cult-like status to the music to the people behind the counter, we want every customer who walks through the door to have a great experience.

You’ll have ownership of the day-to-day operation of the store and, most importantly, the team that makes it all happen.

You’ll be responsible for:

• Recruiting and training great people

• Creating a fun and inclusive team culture

• Delivering genuinely great customer service

• Maintaining the quality of our delicious gelato

• Working closely with the broader Messina family (marketing, production, operations and logistics)

Who we’re looking for

You’re an experienced hospitality or retail manager who is confident leading a busy venue and genuinely enjoys managing people. You’ll be organised, commercially switched on and calm when things get hectic — but you’ll also know that a great workplace should be fun.

You must have full Australian work rights.

Strong communication skills are essential, because all of our people need to feel supported and enjoy coming to work.

Why Messina?

Nearly 25 years on, Messina is still a family-owned Australian business. We’ve grown a lot, but we’re still hands-on, we still make everything ourselves, and we’re always working on what’s next. It means there’s plenty happening behind the scenes — and plenty of opportunity to build a career with us.

You’ll also get:

• Up to $80,000 + super, with all overtime paid

• A permanent role with a rotating roster and genuine flexibility

• Good work-life balance — although evenings and weekends are part of hospitality

• Generous staff discounts and, obviously, plenty of free gelato

• Leadership development and real opportunities to progress as the business grows

We’d love to hear from you.