Customer Experience Officer - Expression of Interest @ Suntory

Customer Experience Officer Expression of Interest (Sydney)
Who are we?
Craft your future with Suntory Oceania, a new $3 billion multi-beverage partnership between Suntory Global Spirits and Suntory Beverage & Food. Underpinned by quality, craftsmanship and a strong sense of purpose, our exciting new partnership is powered by two manufacturing sites, five distribution centres and more than 1,500 Suntorians across Australia and New Zealand.
Our market-leading portfolio includes over 40 iconic brands, including Jim Beam®, Maker's Mark® Bourbon, Hibiki® Japanese Whisky, Canadian Club® Whisky, -196™, V Energy®, Maximus® and Suntory BOSS Coffee®.
As One Suntory, we are building one of the most exciting beverage businesses in the region, creating more beverage moments from sunrise to sunset and bringing the best of Suntory to Oceania.
Customer Experience Officer Expression of Interest
Sydney CBD
Ready to Unleash Your Spirit?
We're building a talent community of customer-focused professionals interested in future Customer Experience Officer opportunities within our Sydney team.
As our business continues to grow, we're looking to connect with talented individuals who thrive in fast-paced environments, enjoy helping customers and stakeholders, and want to build a long-term career with Suntory Oceania.
Whether you're currently working in a contact centre, customer service, administration, retail, hospitality or another customer-facing environment, we'd love to hear from you.
By joining our talent community, you'll be considered for future Customer Experience Officer opportunities as they become available in our Sydney CBD office.
What does a Customer Experience Officer do?
Our Customer Experience Officers play a critical role in supporting customers, internal stakeholders and our broader commercial business.
Working within a high-performing team, you'll be responsible for delivering exceptional service across a variety of customer touchpoints while helping ensure the smooth operation of our order-to-delivery process.
You will engage with customers and stakeholders across Australia and New Zealand while supporting some of the world's most recognised beverage brands.
What you'll be doing
As a Customer Experience Officer, no two days are the same.
Typical Responsibilities May Include
Managing customer enquiries via phone, email and other communication channelsHandling both inbound and outbound customer interactionsProcessing orders and managing customer requestsProviding updates on deliveries and product availabilityPerforming high-volume data entry and administrative tasksNavigating systems such as SAP, Outlook and CRM platformsCollaborating with Sales, Credit, Supply Chain and Logistics teamsResolving customer and stakeholder issues in a timely and professional mannerSupporting business initiatives and continuous improvement activitiesDelivering an exceptional customer experience at every interaction
What we're looking for
We're interested in hearing from people who are passionate about customer service, enjoy problem solving and thrive in a busy environment.
Experience In The Following Areas Will Be Highly Regarded
Contact Centre (Inbound and/or Outbound)Customer ServiceFMCGRetailHospitalityAdministrationSales SupportLogistics or Supply Chain SupportShared Services Environments
Successful Candidates Will Typically Demonstrate
A customer-first mindsetStrong verbal and written communication skillsExcellent attention to detailStrong organisational and time management skillsConfidence managing multiple prioritiesThe ability to build positive stakeholder relationshipsA proactive and adaptable approachResilience in a fast-paced environmentA desire to learn and develop their career
Why join Suntory Oceania?
At Suntory, we don't just offer jobs—we create opportunities for people to unleash their spirit, craft their future and build meaningful careers.
Driven by our Yatte Minahare spirit of dreaming big, taking bold steps and challenging what's possible, we empower our people to grow, develop and make a real impact.
Working with us, you'll have access to:
Competitive remunerationIndustry-leading parental leaveOngoing learning and development opportunitiesCareer pathways across a growing global organisationExposure to leading FMCG and beverage brandsA collaborative and supportive team cultureOpportunities to work with leaders across Oceania and globally
Please note that Customer Experience Officer roles are typically based in our Sydney CBD office, with team members working onsite during standard business hours.
Interested in Future Opportunities?
If you're looking to grow your career with a business that values collaboration, ownership and customer excellence, we'd love to hear from you.
Submit Your Expression Of Interest And Tell Us
About your customer service or contact centre experienceYour current locationYour current notice periodWhy you'd like to join Suntory Oceania
Join our talent community today and be among the first considered for future Customer Experience Officer opportunities in Sydney.
Our DEI Commitment
At Suntory, we recognise that diverse knowledge, perspectives and backgrounds contribute to our collective success. We are committed to fostering a diverse, equitable and inclusive workplace where all individuals can bring their whole selves to work every day, regardless of race, colour, religion, gender identity or expression, sexual orientation, age or any other protected characteristic.
Our recruitment and selection processes are designed to highlight what Suntory offers as an employer while allowing candidates to share their unique skills and experiences. We understand that career trajectories vary, and if you believe your experience and background can benefit our team, we encourage you to apply. We endeavour to make our recruitment process as inclusive as possible and offer reasonable accommodations as needed.
Together, we can cultivate a workplace where everyone can thrive and help us continue Growing for Good.
🟢 Please consider applying even if you don't meet 100% of what’s outlined 🟢
Key Responsibilities
📞 Managing customer enquiries📦 Processing orders🔧 Resolving issues
Key Strengths
🤝 Customer service experience🗣️ Communication skills🧩 Problem-solving skills💻 Experience with SAP or CRM systems📅 Organisational skills🤝 Team collaboration
Why Suntory Oceania is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume.
A Final Note: This is a role with Suntory Oceania not with Hatch.