Principal Technology Officer

Take the next step in your career with this exciting opportunity within Queensland Health!

What you'll do

As the Principal Technology Officer, you will provide high-level ICT technical expertise, support and administration across key technology domains, including End User Computing, Servers, Telecommunications and Networks, ensuring the effective operation of services that support Queensland Health's business needs. You will lead and mentor technical staff, coordinate the activities of suppliers and support personnel, and assist in prioritising workloads to meet enterprise service levels. Working both independently and as part of a broader team, you will build strong relationships with stakeholders, represent eHealth Queensland in communications with senior Health Service staff and on local committees, and contribute to informed decision-making through technical reporting, analysis and advice. You will also support quality assurance initiatives, manage ICT assets, oversee third-party service arrangements, and ensure adherence to ICT change management practices and organisational standards.

About you

We are searching for someone who has:

• Demonstrated hands-on experience in the configuration, administration and support of Cisco Unified Communications Manager (CUCM), Cisco LAN and wireless LAN environments, and clinical messaging platforms such as NewVoice MobiCall.
• Strong troubleshooting skills across voice and network services are essential, together with experience using monitoring and alerting tools to proactively identify, investigate and resolve faults.
• Demonstrated technical expertise in the management, configuration, monitoring and implementation of ICT environments in multiple technical domains.
• Experience and ability to deliver high quality ICT support to clients, with an emphasis on managing workloads, prioritising tasks and working unsupervised.
• Experience and ability to identify and resolve ICT related problems within defined Service Level Agreements.
• Ability to coordinate multiple tasks within agreed priorities, timeframes and accountabilities.
• Demonstrated interpersonal skills and personal qualities that facilitate the development of good working relationships, including supervising/mentoring of junior staff, and enhance the provision of quality client service in a team environment.
• Well-developed oral and written communication skills that enable the creation and/or maintenance of system documentation, work instructions and technical reports for management.
• Demonstrated experience or the ability to quickly learn ServiceNow© and ITIL Service Management processes.
• Ability to maintain an awareness and understanding of new and emerging ICT technologies and products as they relate to eHealth Queensland

Why work with us?

Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing. This includes

Competitive salaries

• 12.75% superannuation
• 17.5% leave loading

Employee wellbeing

• Access to 24/7 confidential employee support providers and counsellors including for immediate family members
• Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave.

Professional development

• Career progression with more than 300 diverse career pathways and career support to take you further!
• Access to a variety of programs and initiatives to support training and career growth.
• Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development.

Our commitment to equity, diversity and inclusion 

At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds.

Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions. 

Ready to apply?

For further information on how to apply please review the attached Role Description.