Duty Manager

The Belair Hotel is a much-loved local destination, known for great food, genuine hospitality and a welcoming community atmosphere. We're on the lookout for an experienced Duty Manager who leads from the front, thrives in a busy environment, and is passionate about creating outstanding guest experiences.

If you're an energetic hospitality professional looking to take the next step in your career with a respected and growing hospitality group, we'd love to hear from you.

About the Role

As Duty Manager at the Belair Hotel, you'll play a key role in the day-to-day operations of the venue, ensuring exceptional service, strong team performance, and seamless venue operations across all departments.

Reporting directly to the Venue Manager, you'll lead by example on shift, support and develop your team, and ensure compliance, presentation, and service standards are consistently met.

This is a full-time position working across a rotating 7-day roster, including days, nights, weekends and public holidays.

What You’ll Be Doing:

• Overseeing daily venue operations across bar, restaurant, gaming and floor areas

• Leading, coaching and supporting team members to deliver exceptional guest experiences

• Managing customer feedback and resolving issues professionally and efficiently

• Ensuring gaming operations and Responsible Person duties are conducted in accordance with compliance requirements

• Completing accurate daily reports, cash reconciliations and shift handovers

• Maintaining high standards of venue presentation, cleanliness and safety

• Monitoring service standards and driving a positive team culture

• Supporting ongoing staff training and development initiatives

About You

You're a hospitality professional who enjoys being part of a busy venue, takes pride in delivering excellent customer service, and can confidently lead a team through high-volume service periods.

What We’re Looking For:

• Previous experience in a Duty Manager, Supervisor or similar leadership role within a hotel, pub or hospitality venue

• Strong customer service and communication skills with a positive, approachable attitude

• Proven ability to lead teams and make confident decisions under pressure

• Experience working across food, beverage and gaming operations

• Excellent organisational skills and attention to detail

• RSA and RP Badge essential

• Gaming Manager's badge preferred; RSG and H&L experience highly regarded

• Availability to work a flexible 7-day roster, including nights, weekends and public holidays

• A genuine desire to learn, develop and build a long-term hospitality career

What We Offer

We're committed to creating a workplace where our people feel supported, valued, and able to grow their careers in hospitality.

• Join a well-established Adelaide Hills venue with a strong local reputation

• A supportive, people-focused leadership team

• Access to a complimentary Employee Assistance Program (EAP) to support wellbeing

• Career progression opportunities across the Piermount Services venue network

• A positive team culture where your contribution is recognised and valued

• Group-wide discounts and employee benefits

Find Your Place at Piermount

At Piermount Services, we are committed to fostering a diverse and inclusive workplace where individuality is respected and valued. We welcome applications from all qualified candidates, regardless of background or lived experience.

Thank you for your interest in joining our team. We aim to respond to all applications, regardless of the outcome. Due to the volume of submissions, some responses may be automated. We genuinely appreciate the time you've taken to research and apply.