Bilingual Health Navigator - Korean Speaking

• Attractive not-for-profit salary packaging options
• Part-time, 28 hours per week, fixed term to 30 June 2027
• Working days and hours to be agreed by mutual arrangement
• SCHADS Award Level 4 with wages of $50.71 – $54.56 per hour plus superannuation
• Onsite client-facing role based across Bankstown and Campsie
• Additional paid wellbeing leave and a supportive, culturally diverse workplace 

Metro Assist is seeking a Korean-speaking Bilingual Health Navigator to help people with limited or no English proficiency access health and social support services with confidence.

Metro Assist’s vision is to achieve a fair society that respects diversity and enables all people to reach their full potential. We work with individuals, families and communities of diverse backgrounds, including migrants and refugees, and support their efforts to become resilient and empowered through our range of services.

We provide refugee settlement support, employment services, family services, emergency relief, tenancy advice, financial counselling, and undertake community development projects and initiatives. More information about Metro Assist is available on our website www.metroassist.org.au

Metro Assist is strengthening and evolving its service delivery model as part of a broader period of organisational integration and growth. This role will contribute to accessible, culturally responsive services and constructive partnerships with Korean-speaking communities. 

The Multicultural Health Navigator Program supports people with limited or no English proficiency to access health and social support services. Working with Korean-speaking clients, you will conduct intake assessments, identify needs, provide referrals and individual support, and help clients build the knowledge and confidence to navigate services more independently. 

You will also promote the program through community outreach and Korean-language presentations, recruit eligible participants, maintain accurate client records and reporting, and work closely with Metro Assist, Advance Diversity Services and community partners.

This is a part-time, fixed-term position until 30 June 2027, with commencement as soon as possible. The role is onsite and client-facing, based across Bankstown and Campsie. Working days and hours will be agreed by mutual arrangement.

• Providing culturally responsive individual support with appointments, referrals, forms, online portals, transport arrangements and communication with service providers.
• Assessing client needs, identifying appropriate health and social supports, and helping clients build self-efficacy.
• Delivering Korean-language information sessions, community outreach and promotional activities.
• Maintaining accurate client records, calendars, monthly progress reports, case studies and program data.
• Building constructive relationships with Korean community groups, service providers and program partners.
• Protecting client confidentiality and complying with information security, child-safe and organisational requirements. 

The salary is SCHADS Award Level 4, currently $50.71 to $54.56 per hour plus superannuation, depending on experience and relevant qualifications. Generous salary packaging options are available to increase your take-home pay, and additional paid wellbeing leave days are provided to all staff. The successful applicant will receive ongoing support and supervision and have access to our confidential Employee Assistance Program offering a range of wellbeing support.

• Fluency in Korean and effective written and spoken English.
• Relevant qualifications and experience in community services, health navigation, social work, welfare or support for culturally and linguistically diverse communities.
• Knowledge of Australian health and social support systems and the ability to explain them clearly in Korean.
• Experience engaging Korean communities and delivering in-language presentations, outreach or promotional activities.
• Capability in client assessment, referrals, case support and trauma-informed practice.
• Well-developed interpersonal skills and the judgement to work independently while contributing to a collaborative team.
• Accurate digital recordkeeping, data-entry and reporting skills.
• A current NSW driver licence and access to an insured vehicle for work travel.
• The ability to obtain or maintain a satisfactory National Police Check and current Working with Children Check.

HOW TO APPLY