Guest Service Agent - Mercure Perth on Hay

Job Description

What will you be doing?

We are seeking energetic and enthusiastic Part Time Guest Service Agents to ensure exceptional service is provided to our guests at all times, making them feel both welcome and comfortable.

Guest Services

Some of the duties will include:

Deliver service excellence, from check in to check out and everywhere in betweenOften be the first point of contact for guests and visitorsComplete a wide variety of front office tasks, which will ensure that every day is different from selling the hotel’s facilities to taking reservations and maintaining guest accountsProvide passionate, knowledgeable and friendly service to external and internal guests at all times Answer all telephone calls in a professional manner according to brand standardReconcile cashier floats at the completion of each shift.Ensure guests who are not ALL - Accor Live Limitless members are briefed on features and benefits and signed up to the loyalty program