Engagement Officer

About the role

The Engagement Officer is responsible for leading participant intake and onboarding within the region. This role manages the initial participant journey, ensuring a smooth, professional and compliant transition from referral through to program commencement. The Engagement Officer leads program information sessions, conducts pre-training assessments, coordinates onboarding, and ensures participants are fully prepared to commence their program. The role builds and maintains strong relationships with referral partners, employers, community organisations, and other stakeholders to support participant engagement and retention. This position plays an important role in ensuring participant referrals are actioned promptly, documentation is complete, compliant and meets contractual, audit, and reporting requirements.

Key responsibilities

• Lead group and individual program information sessions for prospective participants

• Conduct pre-training reviews, suitability checks, pre-training interviews and core skills assessments

• Coordinate participant onboarding, enrolment, induction, and commencement processes

• Ensure participants receive clear, timely, and supportive communication throughout the process

• Receive, track, and action referrals in a timely manner in line with program KPIs

• Liaise with Workforce Australia providers, other referral agencies, employers, community partners, and internal teams to progress referrals efficiently

• Build effective professional working relationships with referral partners, employers, government stakeholders, and community organisations

• Ensure participant records and onboarding documents are accurate, complete, and stored correctly

• Maintain compliance with funding contracts, regulatory standards, and internal policies

• Coordinate with delivery staff to ensure smooth handover into active program participation

About you

• Experience in participant engagement, intake, onboarding and stakeholder coordination would be ideal

• Strong interpersonal and communication skills with the ability to effectively build rapport

• Proven ability to manage multiple priorities and maintain accurate documentation

• Strong administrative and organisational skills

• Ability to work independently while collaborating effectively within a team

• Current driver's licence and willingness to travel within region

• Current Working with Children Check and clear National Police Check

About us

Qualify delivers education, employment and support services that create real outcomes for individuals and communities. We design innovative, learner centred programs that empower people to achieve their learning and employment goals. Working in partnership with government, employers, and community, Qualify delivers accredited and non‑accredited programs including Skills for Education and Employment (SEE), Career Transition Assistance, and NDIS supports. Our diverse team is united by strong values, compliance excellence, and a deep commitment to inclusive, high-quality service delivery.

https://www.qualifytraining.com.au/