Case Manager

About the role
CareWA Services is seeking a compassionate and dedicated Case Manager - NDIS Sector to join our growing team in Myaree, WA. This is a full-time position that plays a vital role in supporting individuals with disabilities to achieve their goals and maximise their independence through the National Disability Insurance Scheme (NDIS). As a Case Manager, you will be at the forefront of delivering person-centred support, building meaningful relationships with participants, and coordinating comprehensive care plans that enable positive life outcomes.
Key responsibilitiesConduct comprehensive assessments of participant needs, goals, and aspirations to develop individualised support plans aligned with NDIS objectivesCoordinate and manage support services, ensuring participants receive appropriate and timely interventionsEstablish and maintain strong, trusting relationships with participants and their families or carersMonitor participant progress against agreed goals and adjust support strategies as requiredLiaise with external service providers, medical professionals, and community organisations to ensure holistic support deliveryPrepare and maintain detailed case notes and documentation in compliance with NDIS requirements and organisational policiesAdvocate for participant rights and ensure their voice is central to all decision-making processesIdentify and address barriers to participation, inclusion, and access to community resourcesParticipate in team meetings and contribute to continuous service improvement initiativesSupport participants to build their capacity and independence over time
What we're looking for
Tertiary qualification in Social Work, Disability Services, Aged Care, Nursing, Psychology, or a related discipline (Not essential but preferred)Demonstrated experience working in the disability sector, NDIS environment, or community servicesStrong understanding of the NDIS framework, participant planning processes, and support coordination principlesExcellent interpersonal and communication skills with the ability to engage sensitively with participants from diverse backgroundsProven ability to develop and maintain professional relationships with participants, families, and external stakeholdersStrong organisational and time management skills with the ability to manage multiple cases effectivelyProficiency in using IT systems and electronic case management softwareCurrent Working with Children Check (or willingness to obtain) and a valid Australian driver's licenceDemonstrated commitment to person-centred practice and social justice principlesAbility to work both independently and collaboratively within a team environmentPreferred: Experience with outcome measurement and data collection in disability support services
What we offer
CareWA Services is committed to supporting the wellbeing and professional development of our team members. We offer a competitive salary package commensurate with experience and qualifications. Additional benefits include:Comprehensive professional development and training opportunities to support your career progressionA supportive, inclusive workplace culture that values diversity and promotes work-life balanceOngoing supervision and mentoring to support your professional growthA team that is passionate about making a real difference in the lives of people with disabilities
About us
CareWA Services is a leading aged and disability support organisation committed to providing quality, person-centred care and services to individuals across Western Australia. We believe in empowering people to live fulfilling, independent lives within their communities. Our mission is to deliver compassionate, professional support services that respect the dignity, rights, and aspirations of every person we work with. We foster a workplace culture that values integrity, innovation, and genuine commitment to improving lives. As an organisation, we are dedicated to promoting inclusion, supporting diversity, and maintaining the highest standards of care and service delivery.
Apply now
To apply for this exciting opportunity, please submit your CV, a cover letter outlining your relevant experience, and contact details for two professional referees. We encourage applications from all qualified candidates and are committed to creating an inclusive recruitment process. If you require any adjustments or alternative formats of key information at any stage of the recruitment process, please don't hesitate to get in touch with us. admin@carewaservices.com.au