Field Service Technician

As a Service Technician for the New South Wales region, you will be responsible for providing high-quality technical services for Gravotech customers. Your key responsibilities will include:
Deliver on-site and remote technical support (via phone, online, and PC) to customers.Carry out installation, commissioning, and operator training for new equipment on-site.Service, troubleshoot, and repair machines at customer sites and at the main office.Perform fault diagnosis and on-site repairs to ensure quick problem resolution and customer satisfaction.Drive the sales of service offerings by promoting extended warranties, equipment rentals, machine reconditioning, maintenance contracts, and training sessions.Assist in managing and controlling spare parts inventory within the department.Support colleagues in the department when needed.Collaborate with the Sales team, providing technical support to help them achieve their sales goals.
Candidate Profile :-A background in Mechanical or Electronic Engineering is preferred.3 to 5 years of experience in technical assistance, repairs, customer service, or as a mobile technician.Proficiency in computer tools (Office Suite is required; CRM, ERP, or CAD software is a plus).Knowledge of mechanics, electrical systems, and automation (preferred but not mandatory).Ability to work effectively under pressure.Willingness to travel extensively (5 days a week).Strong organizational skills with a high level of attention to detail.Team player with excellent customer relationship skills.

What's in it for you?Work in our modern Greystanes office with free on-site parkingEmployee health insurance discountsA supportive, fun and friendly work cultureBe a part of a leading global manufacturerLearning and development opportunitiesEmployee discountsRecognition awardsDress for your day dress codeAccess to health and wellbeing resources via our employee assistance program
Who are we?Brady makes products that make the world a safer and more productive place. We are a global leader in safety, identification and compliance solutions for a diverse range of workplaces. From the depths of the ocean to outer space, from the factory floor to the delivery room - we're just about everywhere you look. Companies around the world trust Brady because of our deep expertise and knowledge across a wide range of industries and applications - powered by our world-class manufacturing capabilities.
We have a diverse customer base in industries including electronics, telecommunications, manufacturing, electrical, construction, healthcare, aerospace and more. As of July 31, 2025, Brady employed approximately 6,400 people in our worldwide businesses. Our fiscal 2025 sales were approximately $1.51 billion. Brady stock trades on the New York Stock Exchange under the symbol BRC. You can learn more about us at www.bradycorp.com.
Diversity Statement:Brady is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employeesDependent on the role, a pre-employment medical and police check may be required to be successful; and must be provided prior to commencement date.