Account Manager - Oncology

At Magentus, our goal is to create a healthier society through technology. We do that by delivering smart workflows that connect people, systems, and data - making care more intelligent, efficient, and accessible. Whether it’s supporting clinicians, streamlining operations, or improving patient outcomes, we’re here to make a real difference in healthcare through digital innovation.

About the Role

We're looking for an Account Manager - Oncology to join our Clinical Services team.

This role combines clinical expertise, relationship management, training, and solution consulting to support healthcare organisations using our oncology software solution, Charm. Acting as a trusted clinical advisor, you'll work closely with customers to optimise workflows, support implementations, deliver training, and contribute to ongoing product enhancements that improve patient care.

This is a customer-facing role that involves regular travel to healthcare sites, supporting training, implementations, and ongoing customer success.

Key responsibilities:

• Build and maintain strong relationships with customers and clinical stakeholders

• Act as the primary clinical contact for assigned customer accounts

• Deliver training and support to end users to maximise adoption and success

• Support software implementations, upgrades, and go-live activities

• Provide clinical guidance and assist with the resolution of complex issues

• Gather customer feedback and identify opportunities for product and service improvements

• Collaborate with Product, Development, and Project teams to enhance clinical solutions

• Assist with testing, documentation, training resources, and user guides

• Monitor customer satisfaction and contribute to positive client outcomes

About You

You are a clinically experienced healthcare professional who enjoys building relationships, solving complex problems, and using technology to improve healthcare outcomes. You thrive in a customer-focused environment and are confident engaging with a diverse range of stakeholders.

You’ll bring:

• Degree qualification in Pharmacy

• Minimum 5 years' clinical experience within a public or private hospital environment

• Oncology and/or haematology experience will be highly regarded

• Strong communication and stakeholder engagement skills

• Excellent problem-solving and relationship management abilities

• Experience delivering training, education, or clinical support

• Ability to manage competing priorities and work autonomously

• Willingness to travel regularly to customer sites as required

Why Join Magentus?

At Magentus, we live our values every day:

One Team | Constant Evolution | We Care | Make A Difference | Trust

What's in it for you:

• The opportunity to make a genuine impact on healthcare outcomes

• Work with a market-leading oncology solution trusted by healthcare organisations across Australia

• Collaborate with passionate clinical, product, and technology professionals

• Ongoing learning and development opportunities to support your career growth

• Real ownership and influence in shaping customer outcomes and product improvements

• Hybrid flexibility and a supportive team culture

• Meaningful work that helps clinicians deliver better patient care

Ready to bring your energy and organisation to a team that cares? Apply now and help us make a difference at Magentus!