Information Technology Operations Engineer

Sydney | Full-time
Join HPS Australia and Help Power Australia's Payment SystemsAt HPS Australia, we're part of a global payments technology company delivering mission-critical payment solutions to some of Australia's leading banks and financial institutions. Our teams support complex, high-availability payment platforms that process millions of transactions every day, ensuring reliability, security, and operational excellence across the payments ecosystem.Based in our modern Sydney CBD office, conveniently located near major public transport links, you'll enjoy a flexible hybrid working model while collaborating with experienced payment and technology professionals in a fast-paced, customer-focused environment.As we continue to grow, we are looking for talented professionals who are passionate about technology, operations, and digital payments.
About the RoleWe are seeking a motivated and enthusiastic IT Operations Engineer I to join our Payment Services Operations team.This is an excellent opportunity for a recent graduate or early-career IT professional looking to build expertise in enterprise operations and payment technologies. You will play a key role in supporting the day-to-day operation of critical payment processing platforms, ensuring service availability, incident resolution, system monitoring, and operational excellence.Working closely with customers, vendors, and internal technical teams, you will contribute to maintaining secure, reliable, and highly available payment services for leading financial institutions across Australia.
Key ResponsibilitiesIT Operations & Service Delivery· Participate in the analysis of business and technical requirements for payment system platforms· Support the implementation and continuous improvement of RUN IT operational procedures· Assist with production industrialization initiatives and Disaster Recovery Plan (DRP) activities· Participate in qualification testing and deployment of corrective patches and system enhancements· Ensure operational activities comply with internal procedures and regulatory requirements· Contribute to maintaining high levels of service availability and operational performance
Incident Management & Technical Support· Provide Level 2 and Level 3 technical support for operational services· Investigate, analyse, diagnose, and resolve incidents within agreed service levels· Monitor operational incidents and perform root cause analysis· Implement corrective and preventive actions to minimise recurring issues· Anticipate operational risks and system evolution requirements· Contribute to the creation and maintenance of technical documentation
Monitoring & Platform Operations· Support monitoring, alerting, scheduling, backup, and batch processing activities· Assist in defining operational tasks and monitoring procedures· Participate in production go-live preparation and operational readiness reviews· Contribute to operational reporting and service performance monitoring· Support maintenance planning and continuous improvement initiatives
Stakeholder & Customer Support· Assist in managing relationships with customers, vendors, and service providers· Participate in processing operational requests and support activities· Contribute to service reporting and operational reviews· Support the delivery of high-quality customer service and operational outcomes
What We're Looking ForEducation & Experience:· Degree in Information Technology, Computer Science, Engineering, or a related discipline· 1-3 years of experience in IT Operations, System Administration, Infrastructure Support, or a similar role· Recent graduates with relevant internships or practical experience are encouraged to apply
Technical Skills:· Experience working with Unix/Linux environments· Knowledge of Oracle, PostgreSQL, or other relational databases· Experience with Shell Scripting and batch processing activities· Familiarity with file transfer solutions such as SFTP or CFT· Understanding of network and security fundamentals· Exposure to monitoring and alerting platforms· Knowledge of enterprise scheduling tools such as Automic, Dollar Universe ($U), or similar is advantageous· Exposure to payment systems, Visa, Mastercard, or financial transaction processing environments is highly regarded
Personal Attributes:· Strong analytical and problem-solving skills· Customer-focused mindset· Proactive and eager to learn· Excellent communication and interpersonal skills· Ability to work collaboratively in a team environment· Strong organisational and reporting capabilities· Flexible, adaptable, and committed to continuous improvement
Why Join HPS Australia?✅ Work with some of Australia's leading banks and financial institutions✅ Hybrid working model (3 days in office, 2 days WFH)✅ Sydney CBD office located near Town Hall Station and major public transport links✅ Exposure to large-scale, mission-critical payment platforms✅ Opportunity to develop expertise in the global payments industry✅ Collaborative, supportive, and highly skilled team environment✅ Career growth opportunities within a global payments technology leader
Apply NowIf you're looking to launch or accelerate your career in IT operations and payment technology, we'd love to hear from you.Apply now and join HPS Australia as an IT Operations Engineer I.
Please note:• Applicants must hold Australian Citizenship or Permanent Residency and have full working rights in Australia.• We are only considering direct applications for this role. Recruitment agencies and unsolicited agency submissions will not be accepted.• Due to the anticipated volume of applications, only shortlisted candidates will be contacted.