Senior Officer, Student Success (Outcomes)

• Geelong Waterfront or Melbourne Burwood Campus + hybrid work arrangements
• Full-time and continuing
• HEW 6 $100,128 - $108,130 + 17% Superannuation

Why join Deakin?

At Deakin, we offer more than just a job, we offer a career with purpose, flexibility and opportunity.

Enjoy a range of benefits including:

• Flexible and hybrid working arrangements
• 17% employer superannuation
• Generous leave provisions, including the option to purchase additional leave
• Ongoing learning and professional development opportunities
• Health and wellbeing programs and services
• Staff discounts on travel, fitness and more
• Access to on-campus facilities including childcare, gyms, medical centres, cafés and convenient parking

Be part of an inclusive and supportive community where your contribution is valued and your career can flourish.

About the role

This is an exciting opportunity to help shape positive student outcomes through meaningful work that supports academic success and progress.

As the Senior Officer, Student Success (Outcomes), you will deliver programs, initiatives and interventions that help students overcome barriers, remain engaged with their studies and achieve their academic goals. Working within a student-as-partners approach, you will collaborate across Student Outcomes services and provide practical support to students, academic staff and key stakeholders.

You will play an important role in identifying and supporting students who may be at risk, coordinating academic progress initiatives, and contributing to continuous improvement activities that strengthen the student experience and enhance outcomes across the University.

In this role, you will:

• Coordinate and deliver initiatives and interventions that support student success, academic progress and positive outcomes.
• Identify and support students who may be experiencing challenges, connecting them with appropriate services, programs and resources.
• Build strong relationships with students, academic staff and key stakeholders to address barriers and improve the student experience.
• Support academic progress processes, committee activities and reporting requirements to ensure effective service delivery.
• Analyse information, feedback and data to identify opportunities for improvement and implement practical solutions.

About you

We're looking for a proactive and student-focused professional who thrives in a collaborative environment and is passionate about helping students succeed.

You will bring:

• Relevant tertiary qualifications and/or equivalent experience in student services, education, professional services or a related field.
• Experience providing professional advice and delivering outcomes in a complex organisational or customer-focused environment.
• Strong analytical, problem-solving and organisational skills.
• Excellent communication and stakeholder engagement capabilities.
• An understanding of governance, compliance and policy frameworks, with the ability to apply them in practice.

If you're looking for a role where your work directly supports student success, strengthens academic engagement and contributes to meaningful educational outcomes, we'd love to hear from you.

Here's how to apply:

Please submit your updated resume and a short cover letter outlining your skills and experience. Please note this position requires candidates to have existing working rights in Australia. Visa sponsorship is not available for this role.

For a confidential discussion regarding this role, please contact Liz Kirkovski, Specialist, Academic Engagement on ***********@deakin.edu.au

For a copy of the position description, please see below:

 PD - Senior Officer, Student Success - HEW 6 (2).pdf

Applications for this position close on Sunday 13 September at 11.55pm.

Are You Ready?

Deakin is a Victorian university with a global impact. We are an agile, dynamic, and innovative university committed to making a positive impact through our excellence in education, research and innovation and the contributions we make to the wider community.

We understand that our reputation has been built on the dedication and expertise of our staff and we offer a dynamic and diverse working environment with opportunities to grow and develop careers. We believe that a progressive, thriving culture will ensure that people choose to come, and stay at Deakin and contribute to our ongoing success.

We value diversity and aim to build an inclusive environment that champions, embraces and respects differences. We support and encourage applications from Aboriginal and Torres Strait Islander people, and people of all abilities, cultures, sexual orientation, and genders.

Pre-employment safety and suitability checks: 

In accordance with the National Higher Education Code to Prevent and Respond to Gender-based Violence, appointment to this role is subject to successful completion of relevant pre-employment checks, including Working With Children Checks and candidate gender-based violence declarations.

Candidates may be asked to declare whether they have been investigated for an allegation of Gender‑based Violence, or determined to have engaged in conduct that constitutes Gender‑based Violence during the course of their previous employment, or otherwise in a legal process.  A declaration is not required from individuals who have experienced gender‑based violence.  A ‘Yes’ response does not automatically exclude a candidate from employment, and any information provided will be treated confidentially and considered only for relevance to the role and the University’s safety obligations.