Technical Specialist

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Melbourne or Canberra, you’ll help make a positive impact on someone’s life every day. You’ll feel great satisfaction knowing your talent and hard work has a purpose.

As a Technical Specialist, you will support the Case Management teams by providing up-to-date technical guidance and training specific to the Safety, Rehabilitation and Compensation Act 1988 (SRC Act), as well as assisting the team with their administration of the SRC Act and supporting recovery outcomes for employees. This role operates in a customer-centric environment focused on the proactive management of claims.

Using your extensive knowledge of the SRC Act, you will coach and train team members and provide accurate, strategic advice in line with contract requirements and the SRC Act. This role suits a motivated self-starter who enjoys providing technical support, training, and advice to Case Managers in a fast-paced environment.

This is permanent, full time position based in either our Melbourne or Canberra office, with flexibility to work from home for up to 3 days per week once fully trained. 

YOUR RESPONSIBILITIES

• Undertake a variety of technical functions including a primary focus on reconsiderations, appeals, and reviews of compensation entitlements
• Provide technical advice, training, and assistance to Case Managers, and internal and external stakeholders based on sound understanding of the legislation, case law and risk management considerations
• Develop, coach and train a group of Case Managers which supports the delivery of a world class customer experience in line with relevant key performance measures
• Work within the legislative and regulatory environment to optimise outcomes for all stakeholders
• Apply sound risk management principles to ensure compliance and sustainable decision making

ABOUT YOU

• Strong experience and demonstrated ability in administering and managing a portfolio of claims and providing sound technical advice and training functions under the SRC Act.
• Strong experience and demonstrated ability in best practice dispute resolution, negotiation and mediation
• Strong experience and demonstrated ability working in a fast-paced environment
• Strong experience in capability to develop, conduct training and support continuous improvement initiatives
• Experience in coaching, training and mentoring Case Managers in the workers compensation industry
• Strong written and verbal communication skills
• Evidence of excellent stakeholder management and decision making in a Workers Compensation setting

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

• A diverse and collaborative team culture like no other
• Flexibility to work from home to support work/life balance
• A corporate wellbeing program with discounted health insurance and gym membership
• Generous discounts from over 350 retailers through our RewardsHub program
• Comprehensive learning and development opportunities to help you reach your full potential
• Access to support and counselling services with work or personal matters, through our Employee Assistance Program
• Companywide events to stay connected and celebrate success
• Entitlement to annual company incentive scheme + salary reviews
• Up to 16 weeks paid parental leave, plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.