Customer Service Advisor

Remarkable people. Remarkable careers.

At GMHBA, every day is a chance to make a real impact on people's lives. Join our people-focused, not-for-profit health insurer and enjoy a flexible workplace, supportive culture, and a rewarding regional lifestyle. For 90 years, we've put our members, and our people, first. Make your career meaningful with GMHBA.

We're looking for enthusiastic and customer-focused Customer Service Advisors to join our friendly Geelong team.

Current Opportunities

2 x Part-Time Roles (20 hours per week) Work patterns will be discussed with successful candidates to suit individual preferences. Participation in a Saturday roster will be required once fully trained.

1 x Part-Time Role (24 hours per week) Working Monday, Thursday and Friday.

Why You'll Love This Role

As the face of GMHBA, you'll play an important role in helping our members get the most from their health cover and wellbeing services.

You'll:

• Deliver exceptional customer experiences that leave a lasting impression.
• Help members understand and access products and services that support their health and wellbeing.
• Build genuine relationships through meaningful conversations.
• Work in a supportive team that values collaboration, learning and growth.
• Enjoy variety in your day and the opportunity to make a real difference.

What We're Looking For

We're looking for people who:

• Love helping customers and creating positive experiences.
• Have experience in face-to-face customer service or Retail Team environment.
• Learn and absorb new information and systems quickly.
• Sales experience and confidence identifying customer needs and recommending solutions.
• Bring a positive, proactive attitude to work every day.
• Can manage multiple priorities while maintaining attention to detail.

Nice to Have

• Retail experience or experience in a regulated industry such as Private Health Insurance.

What's In It For You?

At GMHBA, we invest in our people because we know they're our greatest strength.

You'll enjoy:

• Discounted GMHBA health insurance.
• Access to health and wellbeing services.
• Paid parental and secondary carer leave.
• Paid volunteer leave to give back to your community.
• Employee discounts and purchased leave options.
• Employee Assistance Program for you and your immediate family.
• Health checks, flu vaccinations and wellbeing initiatives.
• Ongoing learning, coaching and career development opportunities.
• Recognition programs and quarterly values awards.
• A supportive, inclusive and people-first culture.

Don't Meet Every Requirement? Apply Anyway.

We know great candidates don't always tick every box. If this role excites you and you believe you can make a positive impact, we'd love to hear from you.

Let's get started

Submit your application online today. Applications close on Tuesday,8th Sept'2026

If you have any questions about this position or the recruitment process, please reach out to the careers team at *******@gmhba.com.au.

At GMHBA, we are committed to building a diverse and inclusive workplace where everyone feels respected, valued, and empowered to be their authentic selves. We believe that inclusion strengthens our organisation, enriches our culture, and allows us to better support our members, patients, and communities. We actively welcome and encourage applications from people of all backgrounds, identities, and experiences.

In submitting an application, you agree that you have read and accepted the terms and conditions of our recruitment privacy statement: gmhba.com.au/privacy.