Duty Manager

There is a rare opportunity to join our amazing team at the Bonnyrigg Sports Club.

Reporting directly to the CEO you must have previous Duty Manager experience in a similar size venue or Senior Supervisor in a Club or Pub seeking to take the next step up in your career, displaying a strong work ethic, a passion for people, hospitality and exceptional communication skills.

The Role:

The Duty Manager will engage and operationally lead our team whilst ensuring guests are attended to with efficient, responsible and friendly service whilst maintaining a clean and safe environment.

More specifically your day to day duties will include:

• Ensuring and leading the efficient and effective running of the venue (overseeing Beverage, Gaming, Member Services, Stock control and Cellar operations)
• A hands-on approach being able to work Bar or Reception shifts when required.
• Leadership role that will see you motivating, coaching, mentoring and developing a strong and dynamic team with a focus on delivering exceptional service standards and memorable guest experiences.
• Responsible for setting the benchmark for service across the venue including Beverage, Gaming and Function activity (whilst still overseeing Member Services)
• Being a hypersensitive of our culture and ensuring a harmonious work environment.
• Adhering to all corporate and legislative compliance pertaining to Club operations

Skills and Experience:

• A minimum of 3 years managerial experience in a Club/Pub environment
• Experience controlling floor operations and achieving agreed customer service KPI’s
• Experience in overseeing a range of functions such as Gaming, Keno, TAB, Bars, Cellar operations / maintenance / stock control, Membership, Functions / Events and Reception
• Train and supervise team to reach the highest potential
• Ability to lead and work cohesively across multiple teams
• Have a passion for delivering a flawless level of guest experience
• Strong communication and leadership skills
• Sound understanding of relevant legislation
• Current certification for NSW RSA, RCG, ARCG, Provide First Aid and Advanced Resuscitation (or willing to obtain)
• Computer literacy essential
• Flexibility and ability to work when the venue is busy including weekends and nights

If you are a passionate and motivated person who is unique, exciting, dynamic and want to start your exciting future at Bonnyrigg Sports Club, we want to hear from you!

All applications will be treated with strictest confidence

Pay: $35.00 – $60.00 per hour

Expected hours: 20.0 – 38.0 per week

Benefits:

• Employee discount
• Free drinks

Work Location: In person