NewListed today

Workplace Experience Coordinator

CBRE

Hospitality & Tourism

Location: New South Wales
Type: Casual

Multinational Financial Services Company Seeking for an experienced Workplace Experience Coordinator with committed to providing exceptional Workplace Experiences to manage the client's office Based in Sydney CBD | La…

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About the role

Multinational Financial Services Company
Seeking for an experienced Workplace Experience Coordinator with committed to providing exceptional Workplace Experiences to manage the client's office
Based in Sydney CBD | Land of the Gadigal people

About CBRE

CBRE is the world's leading and largest commercial real estate services and investment firm, servicing over 90% of the world’s Fortune 100 companies. Our Global Workplace Solutions division (GWS) is comprised of the best and brightest industry professionals, at the forefront of innovation, and highly invested in the development and unique needs of our diverse employees and global clients.

About the Role:

We are seeking a dynamic and enthusiastic Workplace Experience Coordinator who is committed to delivering an exceptional service experience and upholding gold standard excellence in enhancing our workplace environment. In this pivotal role, you will be instrumental in coordinating and implementing innovative programs and initiatives that ensure the efficient functioning of our facilities while elevating employee engagement, well-being, and productivity.

With a dedicated focus on maintaining a safe, functional, and welcoming environment, you will proactively identify opportunities to optimize space utilization, streamline services, and enhance communication across teams. Your strong interpersonal skills and service-oriented mindset will be essential in exceeding the expectations of our workforce, fostering an elevated experience, and ensuring seamless operations throughout our facilities.

What You'll Do:

Provides coordination and support for the delivery of both basic and more complex Workplace Services.
Responds to client inquires and concerns. Ensures timely and quality service delivery to clients. Follows up with clients to ensure customer happiness.
Provides basic and complex support for the Experience Services team as directed, including expense management, meeting coordination, equipment care, and supply management.
Trains and assists peers with the delivery of workplace orientations.
Performs other duties as assigned.
Ensure compliance with health and safety regulations within the workplace.
Assist in the implementation of emergency procedures and conduct safety drills.

Workplace Care

Conduct Daily Site Checks: Perform daily walkthroughs of the workplace to assess the condition of facilities, amenities, and common areas.
Provide feedback on the overall employee experience based on observations and interactions during site checks
Identify opportunities for improvement and enhancement of the workplace environment
Follows security and emergency procedures as defined for the property; responds to emergency situations in a calm, efficient manner

Reception Services

Greet employees and announce clients and visitors
Conducts guest registration through badging software, issues visitor passes and validates parking
Receives and transfers incoming calls to appropriate parties
Serve as a point of contact for employee inquiries related to workplace services and amenities

Vendor and partner Management

Provides access credential for vendors
Escorts vendors on premises as required
Processes invoices and ensures proper cost center coding

Administrative Support

Responds to and resolves customer tickets using client systems
Utilizes and maintains the IEM and other client databases and digital tools, providing basic reporting
Collect and analyze data related to employee satisfaction and workplace utilization to inform decision-making

Events Management

Organize and coordinate events, activities, and programs that promote engagement and foster a sense of community among employees
Gather feedback from employees to assess satisfaction and identify areas for improvement
Prepare reports on engagement initiatives, facility usage, and employee feedback
Assist employees with technology-related needs, such as A/V support for meetings and troubleshooting basic IT issues

What You’ll Need:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
HS Diploma or GED required. Bachelor's degree or professional hospitality accreditations preferred. Prior Customer Service experience required. A minimum of one year of Front Desk, Concierge, customer service or other hospitality experience is preferred. Strong knowledge of the surrounding area and all recreational, hospitality and business-related information.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

NewListed today

Workplace Experience Coordinator

CBRE

Hospitality & Tourism

Location: New South Wales
Type: Casual

Your match

See how you fit

Scored against this job in seconds

Your account

Your profile and your match for this job appear right here.

About the role

Multinational Financial Services Company
Seeking for an experienced Workplace Experience Coordinator with committed to providing exceptional Workplace Experiences to manage the client's office
Based in Sydney CBD | Land of the Gadigal people

About CBRE

About the Role:

What You'll Do:

Provides coordination and support for the delivery of both basic and more complex Workplace Services.
Responds to client inquires and concerns. Ensures timely and quality service delivery to clients. Follows up with clients to ensure customer happiness.
Provides basic and complex support for the Experience Services team as directed, including expense management, meeting coordination, equipment care, and supply management.
Trains and assists peers with the delivery of workplace orientations.
Performs other duties as assigned.
Ensure compliance with health and safety regulations within the workplace.
Assist in the implementation of emergency procedures and conduct safety drills.

Workplace Care

Conduct Daily Site Checks: Perform daily walkthroughs of the workplace to assess the condition of facilities, amenities, and common areas.
Provide feedback on the overall employee experience based on observations and interactions during site checks
Identify opportunities for improvement and enhancement of the workplace environment
Follows security and emergency procedures as defined for the property; responds to emergency situations in a calm, efficient manner

Reception Services

Greet employees and announce clients and visitors
Conducts guest registration through badging software, issues visitor passes and validates parking
Receives and transfers incoming calls to appropriate parties
Serve as a point of contact for employee inquiries related to workplace services and amenities

Vendor and partner Management

Provides access credential for vendors
Escorts vendors on premises as required
Processes invoices and ensures proper cost center coding

Administrative Support

Responds to and resolves customer tickets using client systems
Utilizes and maintains the IEM and other client databases and digital tools, providing basic reporting
Collect and analyze data related to employee satisfaction and workplace utilization to inform decision-making

Events Management

Organize and coordinate events, activities, and programs that promote engagement and foster a sense of community among employees
Gather feedback from employees to assess satisfaction and identify areas for improvement
Prepare reports on engagement initiatives, facility usage, and employee feedback
Assist employees with technology-related needs, such as A/V support for meetings and troubleshooting basic IT issues

What You’ll Need:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
HS Diploma or GED required. Bachelor's degree or professional hospitality accreditations preferred. Prior Customer Service experience required. A minimum of one year of Front Desk, Concierge, customer service or other hospitality experience is preferred. Strong knowledge of the surrounding area and all recreational, hospitality and business-related information.

Why CBRE

Applicant AI Use Disclosure

Workplace Experience Coordinator

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