Supporter Care Officer

Supporter Care Officer

Join Canteen and help change the lives of young people impacted by Cancer.

• Bring your call centre experience to a leading not-for-profit and love what you do!
• Based in Sydney, NSW (hybrid-working arrangements)
• Permanent, full-time position
• $68,700 + super and benefits

Our commitment

Cancer doesn’t discriminate and neither do we. Canteen welcomes people with diverse sexualities, gender identities and intersex variations and from all cultures, backgrounds and abilities. We believe that diversity in all its forms is a strength and are committed to working towards being an organisation that is inclusive of all individuals, so we can create a more vibrant and innovative culture. Canteen acknowledges Aboriginal and Torres Strait Islander peoples as sovereign custodians of this land. We pay our respects to Elders past, present and emerging. Canteen is committed to the safety and wellbeing of children and people of all ages.

About us

Canteen is all about supporting young people and their families affected by cancer. Founded by young cancer patients, we offer programs and resources that truly make a difference for 12-25 year-olds facing their own diagnosis, supporting a loved one, or grieving. Together, we believe our team can create real change!

We are now seeking a Supporter Care Officer, who will play a pivotal role in maintaining high quality relationships with Canteen’s donors via inbound and outbound phone, email, SMS & web chat streams. This role offers an opportunity make a real impact within fundraising, and be part of an organisation that values innovation, collaboration, and continuous improvement.

About our benefits

We connect, we empower, we challenge, and we are real. These values ground the way we work at Canteen, and underpin a culture that brings people together in an inspiring and positive way. Find out more on our LinkedIn Life Page.

• Base salary + Superannuation + Not-For-Profit Salary Packaging (up to $18,550 of your salary tax-free).
• 5 weeks Annual Leave (FTE) + 17.5% leave loading + pay during our annual office closure week.
• Early access to long service leave.
• Learning & Development opportunities.

About Our Role

• Maintain high-quality relationships with Canteen's donors through inbound and outbound phone calls, emails, SMS, and web chat.
• Provide exceptional customer service while identifying opportunities for donor retention and fundraising.
• Handle inbound and outbound communications across all fundraising portfolios, including complaint resolution.
• Process donations and accurately update donor information in Canteen’s systems.
• Work in a fast-paced call centre environment engaging with new and existing donors.

About You

• Superior customer service & retention skills is essential
• Experience in an Inbound/Outbound Call Centre highly desirable
• Fundraising skills preferred
• Resilient nature and comfortable with asking supporters for donations essential
• Excellent database and data entry skills with strong attention to detail
• Good computer skills, especially MS Office and familiarity with databases like Salesforce
• Outstanding verbal and written communication skills
• Team player with the ability to build internal and external relationships with ease.
• A proactive and positive attitude with a willingness to learn and take on new challenges.
• Warm, compassionate, and friendly approach to supporting our young people

If you’re passionate about what you do and are ready to make a difference, apply now. Applications close on 26 August 2026.

Please submit a cover letter outlining your relevant experience in line with the Supporter Care Officer role and be sure to include why you would like to join the Canteen family. We will be reviewing applications periodically during this time. Only applicants selected for interview will be contacted.

Employment Expectations

To ensure an ongoing commitment to the success of Canteen, all applications must be able to:

• Successfully complete and maintain a current National Police Check and Working with Children Check relevant to the individual’s state jurisdiction.
• Undergo an extensive screening process prior to appointment to guarantee the safety of all Canteen’s stakeholders.
• Provide at least two direct referees to ensure a successful reference check is completed.
• Provide relevant copies of professional qualification/s stated on the application.