Scrum Master

Company Description

We’re one of Australia’s most trusted brands. Being Member-owned, every decision we make has people and our community at its heart. From our legendary Roadside assistance to electric vehicle charging networks, holiday parks and lodges, car rentals, and harbour transport and  ocean cruising we are striving to make a difference that contributes to a brighter shared future for all Australians. 

Forget what you thought you knew about the NRMA – take a look on the inside and you’ll discover that life with us is more than just a job – it’s your chance to make a difference together. 

Job Description

We’re looking for an experienced and collaborative Scrum Master to join our Membership Digital team.  

In this role, you’ll play a key part in championing agile ways of working across a digital squad, helping teams deliver with clarity, confidence and momentum. You’ll facilitate agile ceremonies, remove delivery blockers, track progress and coach squads through challenges, while bringing a continuous improvement mindset to everything you do.  

This is a great opportunity for someone who enjoys working at the centre of delivery, technology, people and change, and who can bring structure, energy and calm to a fast-moving squad environment. 

This full-time permanent role offers a hybrid work arrangement across our Sydney Olympic Park, Sydney CBD offices and working from home, as agreed and required for the role. 

What You'll Do 

As Scrum Master, you’ll help create the conditions for your squad to do their best work. You’ll guide agile delivery practices, support collaboration across teams and stakeholders, and help ensure the squad stays focused on delivering meaningful outcomes.   Your key responsibilities will include: 

• Facilitate agile scrum ceremonies including daily stand-ups, sprint planning, refinement, reviews and retrospectives.  

• Act as a change agent on the squad, ensuring squads adhere to the agile development methodology and encouraging continuous process improvement. 

• Remove impediments and shield the development team from external interference to ensure work is delivered on schedule.  

• Manage the release process and coordinate with other squads and teams for external dependencies. 

• Track squad velocity and performance, identifying opportunities for delivery improvement and keeping the squad on track to deliver goals.  

• Champion the agile mindset and ways of working to drive a culture of flexibility, collaboration and continuous improvement. 

• Encourage the squad through challenges and conflict, fostering a positive and productive learning environment.  

• Provide support to the squad using a servant leadership style wherever possible, leading by example through transparency, accountability and collaboration to optimise delivery outcomes. 

• Foster a collaborative and innovative work environment that encourages creativity and continuous improvement.  

• Facilitate effective communication and coordination across cross-functional teams, ensuring seamless collaboration and knowledge sharing. 

• Collaborate with various business units and departments, communicating delivery progress and performance to senior management and other stakeholders. 

What You'll Bring 

• A Bachelor’s degree and 3-5 years of Scrum Master experience, including Certified Scrum Master accreditation  

• 3+ years of technology or product development experience 

• Expert understanding of scrum and agile methodologies  

• Experience working with Agile Project Management tools such as Confluence and JIRA 

• Solid understanding of the software development life cycle  

• Proven experience working in a complex, matrix environment, managing multiple stakeholders 

• Demonstrated experience managing large-scale, complex programs  

• Strong negotiation and issue resolution skills 

• Ability to interact, manage and influence key stakeholders, including executive team members. 

What's in it for you? 

At the NRMA we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you! 

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities  

• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts 

• Complimentary myNRMA Rewards membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more  

• Discounts on a range of NRMA personal insurance products including car, home & travel 

• Grow, progress or relocate your career and move around the NRMA Group or different locations with us. 

Know you belong 

We’re for inclusion, diversity and representing the members, guests, customers and communities we serve. That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be a part of our team. 
Successful applicants will be required to complete pre-employment checks. 

Join the NRMA and grow your career with us.  Apply now, we cannot wait to hear from you or visit our careers site to find out more! 

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. The NRMA is not responsible for any fees related to unsolicited resumes.