IT Engineer

Here are some of the EXCITING things you will get to do:

End User Support:

• Provide timely support across hardware, software, and network issues 

• Manage and prioritise tickets with clear communication 

• Troubleshoot issues and identify root causes; implement fixes

Digital Infrastructure Management:

• Support and maintain systems (devices, servers, network, cloud)

• Monitor performance; apply upgrades, patches, and fixes

• Maintain system documentation

Software and Application Support:

• Install and support business applications

• Manage updates and software licensing

IT Procurement and Asset Management:

• Procure IT equipment and manage vendors

• Maintain asset register (hardware, licenses, warranties)

• Ensure compliance with asset processes and audits

Security and Compliance:

• Apply security controls and best practices

• Monitor risks and recommend improvements

User Training and Education:

• Deliver training on systems and cybersecurity

• Promote effective use of tools across the business

Required Skills and Qualifications and required experience:

• 5+ years IT support / engineer experience

• Degree in IT or related field

• Strong Windows/Mac + networking knowledge

• Experience troubleshooting across systems and networks

• ITIL knowledge (incident/change/problem management)

• Cloud exposure (Azure/AWS) preferred

• Strong communication and stakeholder management

• Relevant certifications (A+, MCP, CCNA) beneficial

Your role in leading our success drivers & representing our unique mindset: 

• Lead us to be “RARELY SATISFIED” 

• Make things better each day; “PROGRESS OVER PERFECTION”

• Use your knowledge of our consumer, understand that “DETAILS MAKE THE DIFFERENCE,”

• Deliver something great; “WINNING IS A TEAM SPORT”

• Be clear and honest, “COMMUNICATING FOR IMPACT.”