Customer Service Team leader

Lead Customer Service Excellence Keeping Communities Connected

Access Sydney Community Transport is seeking an experienced Customer Service Team Leader to lead our team to deliver safe, reliable and client-focused community transport services.

This is an exciting opportunity to join a respected not-for-profit organisation dedicated to keeping the communities connected . Your leadershoip will help empower older people, people with disability and people who are transport disadvantaged to maintain their independence and stay socially connected.

Key responsibilities

• Lead and support a high-performing customer service team

• Manage enquiries, intake, assessments, service booking and service delivery

• Ensure clients receive timely, respectful and professional support

• Monitor service quality, performance and client outcomes

• Support workforce planning, recruitment, onboarding and staff development

• Manage complaints, feedback and incidents in line with organisational requirements

• Identify service improvements and implement continuous improvement initiatives

• Maintain compliance with quality, safety and risk management frameworks

About you

• Certificate IV or higher qualification in Community Services, Aged Care, Disability, Health, Business Administration or a related field, or equivalent experience

• Demonstrated experience in customer service leadership, supervision or team coordination

• Experience within aged care, disability, community services, health, transport or a similar service environment

• Strong communication, problem-solving and stakeholder engagement skills

• Excellent organisational, reporting and computer skills

About us

Access Sydney Community Transport Ltd is a not-for-profit organisation that provides accessible, affordable transport and community connection for older people, people with disability and people who are transport disadvantaged. Our work supports independence, inclusion and social connection across the communities we serve. We are client-centred, safe, inclusive, responsive, respectful and committed to quality.

Applications close on 18 September 2026

Applications will be reviewed as they are received, and interviews may be conducted before the closing date. We encourage interested candidates to apply as soon as possible, as the position may be filled prior to the closing date.