Rostering & Scheduling Clerk – Permanent Part-Time

All Types of Care Queensland
Permanent Part-Time – 30.5 hours per week
Monday to Friday | No weekend rostered hours

All Types of Care Queensland is a locally owned and operated disability support provider delivering services across Rockhampton and the Capricorn Coast.

As our organisation continues to grow, we are looking for an organised and reliable Rostering & Scheduling Clerk to join our office team.

This is a great opportunity for someone looking to build a career in administration, rostering or the disability/community services sector.

Previous NDIS rostering experience is not essential. We are looking for the right person with strong organisation, communication and computer skills who is willing to learn.

Working as part of our office team, you will assist with the day-to-day and forward scheduling of our disability support workforce.

You will work closely with our Service Delivery team to help ensure shifts are filled, roster changes are communicated and participants have the appropriate staffing in place.

Your responsibilities will include:

• Maintaining and updating staff rosters

• Filling available and upcoming shifts

• Contacting staff regarding shift availability

• Processing roster changes, leave and staff availability

• Communicating roster changes clearly to employees

• Checking rosters for gaps, overlaps and scheduling conflicts

• Assisting with forward roster planning

• Maintaining accurate information within our rostering system

• Monitoring upcoming staffing requirements

• Escalating difficult-to-fill shifts or staffing concerns to management

• Working with Service Delivery and Recruitment when additional workers may be required

• Maintaining accurate records of roster changes and communications

• General administration associated with workforce scheduling

You will receive support and training in ATCQ's rostering processes and systems.

This is a permanent part-time position working 30 paid hours per week.

Monday to Thursday: 8:00 am – 2:00 pm
Friday: 8:00 am – 5:00 pm

A 30-minute unpaid meal break applies each day.

Friday afternoon has an important focus on ensuring weekend rosters are prepared, known staffing gaps have been addressed and any outstanding issues are appropriately handed over.

You don't need to have worked as a disability-sector rosterer before.

We would like to hear from people with experience in areas such as administration, reception, scheduling, customer service, medical administration, logistics, workforce coordination or similar roles.

You will ideally have:

• Strong organisation and time-management skills

• Confidence using computers and learning new systems

• Good attention to detail

• Clear and professional telephone communication

• The ability to manage multiple priorities

• Confidence speaking with employees about shift availability

• A calm approach when plans change unexpectedly

• Good written communication skills

• Reliability and punctuality

• The ability to work as part of a busy office team

• An understanding of confidentiality and professional boundaries

Experience with rostering software, Microsoft Office, NDIS services or disability/community services would be advantageous but is not essential.

Rostering can change quickly, so we're looking for someone who doesn't become overwhelmed when a shift needs to be replaced or plans change.

You should be comfortable working through a problem, communicating with different people and knowing when something needs to be escalated rather than trying to solve everything yourself.

Most importantly, we're looking for someone who is reliable, organised, willing to learn and interested in growing with the organisation.

• Permanent part-time employment

• Consistent Monday-to-Friday hours

• No regularly rostered weekend work

• Training and support

• Opportunity to learn disability-sector rostering and workforce scheduling

• Experience within a growing NDIS organisation

• Opportunity for future development as your skills and experience grow

Please submit your résumé through SEEK along with a short cover letter telling us:

1. Why this position interests you;

2. Any administration, rostering, scheduling or customer-service experience you have; and

3. Why you believe you would be suited to working in a busy rostering environment.

We welcome applications from people looking to take the next step into rostering and workforce scheduling.

All Types of Care Queensland
Supporting people. Building capability. Strengthening our community.