Guest Services Talent Pipeline | Queensland Villages

Job Description

Are you passionate about delivering exceptional customer service in a fast-paced hospitality environment?

Civeo is building a talent pipeline for future Guest Services Assistant and Senior Guest Services Assistant opportunities across our villages in the Bowen Basin region of Queensland. This is an Expression of Interest (EOI) talent pool designed to connect us with candidates interested in future vacancies as they become available.

Opportunities may arise across several village locations including Coppabella, Moranbah, Middlemount, Nebo, Dysart, Rosewood, Vitrinite and Waratah.

Please note: This is a talent pipeline advertisement and not for a specific current vacancy. Suitable applicants may be contacted regarding future opportunities that match their skills and experience. This pipeline will remain open for approximately three months, after which it will close and a new pipeline will be advertised. Candidates not progressed during the current campaign will be welcome to reapply to future pipeline advertisements.

About The Roles

Our Guest Services teams are the first point of contact for guests staying within our remote workforce accommodation villages. Whether working as a Guest Services Assistant or Senior Guest Services Assistant, you'll play a key role in creating a welcoming experience while supporting the day-to-day operation of village reception and accommodation services.

Depending on business requirements, opportunities may include a variety of rosters, including:

14 days on / 7 days off10 days on / 4 days off9 days on / 5 days off

Roster patterns and hours will vary depending on the site and position.

Key Responsibilities

Deliver exceptional customer service to guests and clientsProcess reservations, accommodation bookings and room allocationsComplete guest check-ins and check-outs efficiently and accuratelyRespond to guest enquiries and resolve issues professionallyMaintain accurate reservation, reporting and administrative recordsProcess retail transactions, EFTPOS payments and cash handling requirementsPrepare operational reports and complete general administration dutiesLiaise with housekeeping and maintenance teams regarding guest requestsMaintain a safe, professional and welcoming environmentFor Senior Guest Services opportunities, supervise and support Guest Services team members, assist with training and contribute to roster and operational coordination.

About You

We'd love to hear from candidates who have:

Previous guest services, front office, reservations or administration experienceStrong customer service and communication skillsExperience using accommodation management systems (RMS experience highly regarded)Good computer skills, including Microsoft OfficeStrong organisational and problem-solving abilitiesThe ability to work effectively in a busy, fast-paced environmentPrevious remote village, hospitality, accommodation, mining or resources sector experience (desirable)Leadership or supervisory experience (highly regarded for Senior Guest Services opportunities)Full Australian working rightsAbility to pass a pre-employment medical and drug & alcohol screeningNational Police Clearance, or willingness to obtain one.

What We Offer

Permanent employment opportunities as vacancies become availableCompetitive salary and roster arrangementsAccommodation and meals provided whilst on siteAccess to village recreation facilities and amenitiesEmployee rewards and recognition through The Civeo HiveEmployee Assistance Program (EAP)Training, development and career progression opportunitiesSupportive team culture with a strong focus on safety

Our Commitment to Diversity, Inclusion & Belonging

At Civeo, we believe that our strength comes from the diversity of our people. We’re committed to creating a safe, inclusive and welcoming workplace where everyone - regardless of culture, background, gender, identity, age, ability or lived experience - feels valued, respected and able to thrive.

We celebrate different perspectives and are dedicated to ensuring equal opportunity across all stages of employment. Like leading organisations in our industry, we recognise that inclusive teams are safer, more innovative and more effective, and we actively work to remove barriers, mitigate bias and support fair outcomes for all.

We are proud to work closely with Traditional Owners and strongly encourage Aboriginal and Torres Strait Islander applicants to apply.

About Us

Civeo Australia, a division of Civeo Corporation, provides workforce accommodation services globally. In Australia, Civeo has a national footprint of approximately 10,000 rooms across twelve villages in Queensland, New South Wales, and Western Australia. In addition, Civeo also operates approximately 16,500 rooms in client-owned properties in remote regions of Western Australia, South Australia and Queensland. With more than 40 years of experience, Civeo supports individuals who live and work away from home.

We're committed to fostering sustainable partnerships and inclusive opportunities in all the communities we operate in. By actively engaging with Traditional Owners and Aboriginal and Torres Strait Isander Peoples Businesses, we're not just operating accommodation villages, we're nurturing relationships that honour the rich cultural heritage of the land.

Stay Well. Work Well.

About Us

Civeo Australia, a division of Civeo Corporation, provides workforce accommodation services globally. In Australia, we own 9,000 permanent rooms across QLD, NSW, and WA, and operate more than 20,000 rooms in client-owned properties in remote regions of WA and SA. Our services include accommodation, food services, housekeeping, and property maintenance. With over 40 years of experience, Civeo supports individuals who live and work away from home.

We're committed to fostering sustainable partnerships and inclusive opportunities in all the communities we operate in. By actively engaging with Traditional Owners and First Nations Businesses, we're not just operating accommodation villages, we're nurturing relationships that honour the rich cultural heritage of the land.

We're safe, welcoming and proud to encourage Aboriginal & Torres Strait Islander people to join us.

Stay Well. Work Well.