Operations Manager

Shaping the future of real estate for a better world 

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working. 

We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way. 

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat. 

What this opportunity involves:
 

As Operations Manager, you'll serve as the essential on-site presence and key point of contact for our clients and stakeholders, ensuring seamless daily operations across the facility. You'll assist the Centre Manager in overseeing operational budgets, leading both planned and reactive maintenance programs, and managing vendor relationships to deliver exceptional service outcomes. This role requires you to champion compliance and risk management initiatives, ensuring the property meets all regulatory standards while maintaining a safe environment for all occupants.

At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees — and this position offers you the opportunity to make a tangible impact through operational excellence. You'll proactively engage with retailers, contractors, and stakeholders to build strong relationships and deliver solutions that exceed expectations. What sets JLL apart is our culture of collaboration, locally and across the globe, and in this role you'll experience that collaboration firsthand as you work with diverse teams to drive continuous improvement across all operational functions.

An overview of the role:

• Implement and maintain comprehensive property risk management programs including regular audits, ensuring escalation and incident reporting procedures are tested and reviewed in line with legislation

• Ensure strict compliance with OH&S, environmental standards, Building Code of Australia, Australian Standards, Disability Discrimination Act, and all relevant health and safety regulations

• Manage contractor and vendor relationships to ensure services are delivered safely, on time, and within budget while adhering to house rules and safe working methods

• Oversee all procurement activities to ensure alignment with client procurement guidelines and JLL best practice standards

• Plan and manage all contracts professionally, ensuring delivery meets agreed contractual metrics and stays within approved budgets

• Actively monitor and manage the centre's operational budgets to meet or exceed financial targets

• Serve as the primary on-site facilities contact for retailers and stakeholders, building effective relationships across multiple organizational levels

• Prepare and deliver comprehensive monthly reports covering incidents, capex tracking, budget status, contract expiry profiles, compliance regimes, and planned maintenance program updates

• Drive continuous improvement initiatives by challenging the status quo and implementing holistic, long-term solutions to operational challenges

Sounds like you? This is what we are looking for:

• Bachelor's degree in facilities management, building management, business, or related field with 3-5 years of experience in facilities, property management, hospitality, or related sectors

• Demonstrated experience working in retail-related assets or retailer environments

• Strong knowledge of local occupational health and safety requirements and regulations

• Proven contractor management experience with ability to manage vendors effectively

• Understanding of technical property systems including CRAC units, chiller systems, fire protection systems, mechanical and electrical systems, and BMS systems

• Proven capacity to interpret and manage commercial contracts

• Experience managing operational budgets and delivering financial outcomes

• Excellent planning and organizational skills with proven ability to manage multiple operational matters simultaneously

• Strong verbal and written communication skills with a customer service-oriented attitude and ability to build effective stakeholder relationships

• Self-motivated, detail-oriented professional who thrives in fast-paced environments and remains flexible when adapting to rapidly changing situations

Benefits:

• Great employee discounts off fitness, wellbeing & other renowned brands

• 18 weeks paid maternity leave

• Private Health Insurance Discounts

• Active Social Club

• Employee assistant program

• Novated Lease for EV cars

• Paid time off for volunteer work

• Career Opportunities with Australia's #1 Commercial Real Estate firm

• Premium offices

What you can expect from us:  
You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you. 

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce. 

Interested candidates, please apply following the link below quoting job reference number REQ525924