Field Service Technician

Company description:

At Wesfarmers Health we strive to make health, beauty and wellness experiences simpler, more affordable and easier to access for all Australians.

Our portfolio includes well-known names like Priceline, as well as our MediAesthetics brands - Clear Skincare Clinics and SILK Laser Clinics. In the digital space, we're proud to have SiSU Health and InstantScripts—and most recently, we've launched our newest retail beauty stores, atomica.

Job description:

About us:

SiSU Health is a preventive health company helping users to identify their cardiovascular and diabetes risk factors in a self-serve approach with instant results available in the SiSU Health app.

SiSU Health leases self-serve Health Stations to in the community (Cricket's Boxing Day Test, AFL Gather Round, field days), workplaces and in Priceline Pharmacy to make it easy for people to take a health check and help people understand their risk factors.

What you'll do:

We're looking for a hands-on, customer-focused Field Service Technician to join our SiSU Health team on a casual basis, with the potential to move into a full-time role in the future. Reporting to the Operations & Engineering Manager, you'll play a critical role in ensuring our Health Stations are built, deployed and maintained to the highest standard.

This is a dynamic role that combines technical expertise, travel, and customer interaction, with work spanning metro, rural, interstate and warehouse environments. Candidates with an engineering background are highly encouraged to apply. Alongside core field service duties, successful applicants may have the opportunity to collaborate with and support the broader engineering team on a variety of technical projects and initiatives.

Key responsibilities include, but are not limited to:

• Install SiSU Health Stations across retail pharmacies and client locations
• Support corporate activations, including setup and pack-down of equipment
• Perform scheduled maintenance and respond to technical issues on-site
• Diagnose and resolve hardware/software issues efficiently
• Complete installation, maintenance and incident reports
• Act as the face of SiSU Health on-site, representing our brand professionally
• Liaise with clients during visits, providing updates and resolving basic queries
• Escalate technical or operational issues to internal teams as needed
• Manage inventory and maintain technician toolkit registers
• Coordinate transport, delivery, returns and parts logistics
• Assist with warehouse and office operations when required
• Support the manufacturing of Health Stations to quality standards

What you'll bring:

• Proven experience in a field service, technician or similar role
• Strong troubleshooting skills across electronics and computer systems
• Hands-on experience using tools and working with hardware
• A proactive, problem-solving mindset with the ability to work independently
• Excellent communication and stakeholder engagement skills
• Flexibility to travel (metro, regional and interstate)
• A valid driver's licence

Why us?

• Access to employee benefits across Wesfarmers including team member discounts at Bunnings, Kmart, Target, Officeworks, OnePass, Priceline, atomica and Clear Skincare Clinics
• Ongoing professional development and career opportunities across the Wesfarmers Health Division and the broader Wesfarmers Group
• Novated leasing options
• Access to our Employee Assistance Program (EAP) - available to all team members and their immediate family members, 24/7, 365 days a year

Aboriginal and Torres Strait Islander Applicants

Wesfarmers Health aims to become an employer of choice for First Nations Australians, through investments that attract, empower and retain First Nations team members within our stores, distribution centres, clinics and corporate offices.

As part of the Wesfarmers group, we provide authentic support through a diverse range of programs and initiatives, designed to empower you on your journey towards personal achievement and professional advancement.