Medical Receptionist

• Answer incoming phone calls, respond to enquiries, schedule appointments and greet patients, and visitors of Western Imaging for Women in a professional, courteous and respectful manner.

• Assist patients to complete all necessary forms and documentation.

• Ensure patient information is accurate and up to date, including billing information.

• Maintain and manage patient records

• Process patient payments and Medicare rebates with attention to detail to ensure accuracy and efficiency.

• At all times ensure behaviours towards patients, visitors and staff of Western Imaging is professional, respectful, compassionate and empathetic.

• Ensure clinic is opened on-time and that the reception area is neat, tidy and inviting for patients and guests.

• Regularly check waiting areas to ensure they are left clean and tidy.

• Respond and comply to requests for information

• Turn on and set up sonographers’ rooms and equipment on a daily basis and ensure all rooms are stocked adequately.

• Assist sonographers with minor IT issues.

• Patient triage

• Monitor and action patient email inquiries.

• Safeguard patient privacy and confidentiality.

• General administration tasks including scanning, drafting documents and assisting the Practice Manager as directed.

• Balance daily receipts and banking.

• On a rotation basis, ensure staff kitchen and tearoom is clean, tidy and restocked.

Other tasks as required commensurate with skills and experience.

Full time immediate start available.

Days of employment are 5 days per week and one Saturday per month. 

You may be expected to work 8.5 hours on any day from Monday to Friday between 7:30am to 6pm to cover leave and across multiple locations.

 Ability to work part of a team in a fast-paced clinic. 

Flexibility is a must. 

A minimum of 2 years Medical Administration experience is essential. Experience in Obstetric & Gynaecological and/or Medical Imaging is preferred.

Candidates with no Medical Administration experience will not be considered.

This position is not intended for current university students.