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Rostering Officer

Endeavour

Call Centre & Customer Service

Location: Queensland
Type: Casual

Are you organised, proactive, and enjoy solving problems? We're looking for a Rostering Officer to join our friendly team in Cannon Hill. In this role, you'll play an important part in ensuring our customers receive t…

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About the role

Are you organised, proactive, and enjoy solving problems? We're looking for a Rostering Officer to join our friendly team in Cannon Hill.

In this role, you'll play an important part in ensuring our customers receive the support they need by coordinating staff rosters and responding quickly to changes as they arise. You'll be working with our front-line stakeholders and teams to schedule in support workers for our disability residents on a 24/7 rosters. You'll be customer facing in being proactive on the phone and via emails to make scheduling adjustments, along with arranging advanced rosters to our permanent workforce.

What you’ll be doing

Managing daily rostering and scheduling, including last-minute changes and unplanned absences
Responding to enquiries via phone, email, chat, and other communication channels
Ensuring rosters align with customer NDIS plans and funding requirements
Collaborating with your team to deliver seamless, customer-focused outcomes
Helping create flexible, efficient staffing solutions that support both employees and customers

What you’ll bring

Experience in using Carelink Plus (desirable)
Certificate III/ IV in Business Administration (desirable)
Experience in customer service, ideally within disability, aged care, or community services
Strong organisational skills with the ability to juggle competing priorities and tight deadlines
Rostering or scheduling experience (highly regarded, especially in a large organisation)
Excellent communication skills and a calm, solutions-focused approach
Relevant checks (or willingness to obtain): Blue Card, NDIS Worker Screening, National Criminal History Check, and a valid driver’s licence

Why join us?

Salary packaging – up to $15,900 tax-free, plus an additional $2,650 for entertainment expenses
Ongoing development and career growth opportunities
Free, confidential Employee Assistance Program for you and your family
Corporate health insurance discounts
Paid parental leave
The chance to work for a purpose-driven organisation making a real difference
Hybrid working available with 3 days in office and 2 days work from home.
Onsite parking and Cafe

Make a real impact—every single day

At Endeavour Foundation, we’ve spent over 75 years supporting people with disabilities to live, learn, work and thrive. When you join us, you’re not just taking a job—you’re helping create meaningful change in people’s lives. We’re passionate about building an inclusive, supportive workplace where our people can grow, learn, and perform at their best.

Ready to join?

If you’re someone who thrives in a fast-paced environment, loves solving problems, and wants to make a genuine impact—we’d love to hear from you.

👉 Click Apply and start your journey with us today.

NewListed today

Rostering Officer

Endeavour

Call Centre & Customer Service

Location: Queensland
Type: Casual

Your match

See how you fit

Scored against this job in seconds

Your account

Your profile and your match for this job appear right here.

About the role

Are you organised, proactive, and enjoy solving problems? We're looking for a Rostering Officer to join our friendly team in Cannon Hill.

What you’ll be doing

Managing daily rostering and scheduling, including last-minute changes and unplanned absences
Responding to enquiries via phone, email, chat, and other communication channels
Ensuring rosters align with customer NDIS plans and funding requirements
Collaborating with your team to deliver seamless, customer-focused outcomes
Helping create flexible, efficient staffing solutions that support both employees and customers

What you’ll bring

Experience in using Carelink Plus (desirable)
Certificate III/ IV in Business Administration (desirable)
Experience in customer service, ideally within disability, aged care, or community services
Strong organisational skills with the ability to juggle competing priorities and tight deadlines
Rostering or scheduling experience (highly regarded, especially in a large organisation)
Excellent communication skills and a calm, solutions-focused approach
Relevant checks (or willingness to obtain): Blue Card, NDIS Worker Screening, National Criminal History Check, and a valid driver’s licence

Why join us?

Salary packaging – up to $15,900 tax-free, plus an additional $2,650 for entertainment expenses
Ongoing development and career growth opportunities
Free, confidential Employee Assistance Program for you and your family
Corporate health insurance discounts
Paid parental leave
The chance to work for a purpose-driven organisation making a real difference
Hybrid working available with 3 days in office and 2 days work from home.
Onsite parking and Cafe

Make a real impact—every single day

Ready to join?

If you’re someone who thrives in a fast-paced environment, loves solving problems, and wants to make a genuine impact—we’d love to hear from you.

👉 Click Apply and start your journey with us today.

Rostering Officer

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