Heritage Operations Officer (MCH027)

• Full-time opportunity based in Abbotsford

• Salary packaging, gifted leave at Christmas and Easter

• Competitive above-award salary, SCHADS Level 4 + super

About the Role

The Heritage Operations Officer plays a vital role in the day-to-day operation of the organisation.

Working closely with the General Manager Mission and Culture, you will coordinate venue bookings, support events, manage enquiries and contribute to the smooth operation of these unique heritage spaces. From weddings, baptisms and funerals through to community gatherings, concerts and faith celebrations, you will help deliver welcoming, professional and memorable experiences for visitors, hirers and stakeholders.

This role is ideal for someone who enjoys balancing administration, event coordination and stakeholder engagement while contributing to the preservation and promotion of the company's rich heritage and mission.

This role is based in Abbotsford and may require occasional after-hours work to support events and venue operations.

Key Responsibilities

• Coordinate end-to-end venue bookings and event support.
• Provide logistical support for faith celebrations, community gatherings, concerts, weddings, baptisms and other heritage venue activities
• Act as a key contact for venue hirers, event coordinators, contractors and community stakeholders
• Manage venue enquiries, bookings, scheduling and administrative processes
• Coordinate promotional activities and communications relating to venue hire, heritage spaces and events
• Support procurement of venue supplies and resources required for events and Chapel operations
• Collaborate with members of the Heritage Team to promote awareness of the history, mission and legacy of the organisation
• Prepare reports and maintain records relating to venue usage, bookings and operational activities
• Support budget monitoring, accounts processing and venue-related financial administration
• Assist with facility maintenance coordination, safety audits and compliance activities
• Contribute to the review and maintenance of operational procedures, manuals and venue guidelines

About You

• Experience in venue operations, event coordination, administration or a related field
• Relevant qualification and/or demonstrated experience in event management, venue coordination, business administration or a similar discipline
• Strong organisational skills with the ability to manage multiple priorities and competing deadlines
• Excellent customer service and stakeholder engagement skills
• Strong written and verbal communication skills
• Demonstrated ability to build positive relationships with a diverse range of internal and external stakeholders
• Experience maintaining accurate records, documentation and operational systems
• Commitment to safe work practices and compliance requirements
• Ability to work independently while contributing positively within a collaborative team environment
• Experience supporting community, heritage, cultural or faith-based events (desirable)
• Experience with, or willingness to learn about, Catholic faith ceremonies and related venue requirements (desirable)

Benefits

• Salary packaging – up to $15,900 in tax-free pay per year
• Additional salary packaging benefits available for meals and entertainment
• 4 days gifted leave at Christmas and Easter (pro rata)
• Up to 100 hours of paid study leave (where relevant to role)
• Hybrid working opportunities where operationally appropriate
• 12 weeks paid parental leave (primary carer)
• Additional leave through purchase leave pathways
• Employee Assistance Program, a free and confidential counselling service
• Eligible for participation in the portable long service leave program

About Us

Our 2023-2027 strategy outlines the world we want to see and our role in advancing it. We aspire for all women, girls, and families to be safe, well, strong, and connected. We strive for equity, dignity and social justice for women, girls and families by collaborating globally and acting locally, supporting our communities in Australia and New Zealand to thrive.

We want women, girls and families to live full and dignified lives, have dignified income and enjoy financial wellbeing. We aim to provide place-based, people-centred, holistic services while working at the system level to achieve bold and audacious reform. We currently offer microfinance programs and products, financial counselling and coaching, family and domestic violence support services, family and youth programs, playgroups, education programs and community houses. These services are complemented by research and strong advocacy to address the underlying structural causes of injustice, exclusion and inequality.

Good Shepherd Australia New Zealand (GSANZ) respects the dignity of all people, draws strength from, and celebrates the diversity of our community. At GSANZ, we strive for an inclusive culture where all identities feel safe and that they belong. We welcome and actively seek applications from Aboriginal and Torres Strait Islander people, people of all sexual orientations and gender expressions and identities, people with disability, and culturally and racially marginalised people. Each person's individual decision regarding disclosure will be fully respected.

How to apply

Please click 'Apply' to complete your application. Please upload your resume and a brief cover letter addressing the requirements of the role.

Applications are considered as they are received. APPLICATIONS CLOSE: 31 August 2026

We recognise that applicants may hesitate to disclose their need for adjustments during recruitment due to concerns about discrimination. To address this, Good Shepherd asks all candidates about any required accommodations, with the intention of minimising any sense of exclusion or discomfort associated with requesting adjustments.

Good Shepherd believes in genuine inclusive practice and employment and will therefore offer job customisation to meet the varying needs of diverse candidates.

Personal data held by Good Shepherd Australia New Zealand relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

We recognise the rich diversity of people across Australia. We are committed to ensuring that our team is reflective of the diverse community we serve and to supporting a culture of equity, inclusion and diversity.

Good Shepherd Australia New Zealand is a Child Safe employer. Employment is subject to satisfactory referee checks, a current Employee Working with Children Check, National Criminal History Check and proof of the right to work in Australia.