Customer Relationship Manager

Sydney CBD location, just a short walk from public transport, shops and great eateriesEnjoy a Monday to Friday schedule (8:30am–5:00pm) with no weekends or late nights, plus full training and the opportunity to earn a nationally recognised Cert III in Financial ServicesBenefit from uncapped bonuses + more incentives and perks

As a Customer Relationship Manager, you’ll be on the front line connecting with customers, helping them get back on track with their overdue accounts. You’ll make outbound calls, rebuild relationships and negotiate repayment solutions that are fair, realistic, and tailored to each customer’s situation.

Backed by award winning training, a supportive team and clear pathways to grow. You’ll develop strong communication, negotiation and financial services skills that can launch a long-term career.

Key Responsibilities

Manage overdue accounts on behalf of major Australian financial institutionsHandle a high volume of inbound and outbound customer and third party callsUse internal systems and tools to locate customers and re-establish contactBuild trust and rapport while negotiating sustainable customer‑focused repayment solutionsManage objections effectively and work toward positive outcomes for all partiesEnsure all actions comply with industry regulations, policies and compliance requirements

What We’re Looking For

You don’t need collections experience, many of our leaders started in this role. What matters is your drive and your ability to connect with peopleIdeal backgrounds include call centres, retail, hospitality, sales, customer service or any role where communication and resilience are essentialExcellent verbal and written communication skillsResilience and persistence when handling challenging conversationsA natural problem solver who can think on their feetComfortable using computer systems and databasesMotivated by results, targets and a fast‑paced environmentWilling to learn, take feedback and grow your career Essential: Full‑time availability, Monday–Friday, 8:30AM–5:00PM

What’s In It for You?

Earn uncapped monthly bonusesHybrid work flexibility after 6 months (3 days in office, 2 days WFH)Paid training, ongoing coaching and clear career progression pathwaysEarn a Certificate III in Financial Services at no costAccess to employee discounts and perks via our benefits platformHealth and wellbeing support including 24/7 EAP access, discounted gym membership, health insurance offers and online fitness optionsEnjoy free breakfast and fresh fruit in the officePaid volunteer days and the option to purchase additional annual leaveRegular team events and a relaxed ‘Dress for Your Day’ cultureConvenient end of Trip Facilities, including bicycle storage and showers

About Us

Credit Corp is Australia's largest provider of sustainable financial services to the credit-impaired consumer segment. We are an ASX-listed company with over 2000 staff across multiple locations in Australia, New Zealand, Philippines, the UK and USA. We work closely with regulators to provide sustainable financial solutions with the objective of improving our customers’ circumstances as a pathway to mainstream financial inclusion.

The diversity of our people is core to our ability to innovate, grow and achieve great outcomes for our people, customers, shareholders, and the community. We are committed to our inclusive and diverse workplace through attracting and retaining a workforce that reflects the community. We encourage applications from all culturally diverse backgrounds.

We are also committed to improving employment opportunities for Aboriginal and Torres Strait Islander peoples and we encourage applicants from Aboriginal and Torres Strait Islander descent to apply.