Business Support Coordinator (12-month Fixed Term Contract)

About Your Workplace
Join Miele's Professional team and play a key role in supporting the delivery of premium sales and service solutions to our commercial customers. As the Business Support Coordinator – Professional, you'll be at the centre of our operations, coordinating service agreements, supporting sales activities and ensuring customers receive a seamless experience from enquiry through to delivery.
This is a diverse role that combines customer service, sales coordination and operational support, making it ideal for someone who enjoys building relationships, solving problems and working collaboratively across multiple teams.
Your Responsibilities
Coordinate Professional service agreements (PROtect), including quotations, renewals, scheduling and database managementSupport customers by managing service enquiries, maintenance bookings and spare parts orders, ensuring timely and effective resolutionAssist the Sales team with quotations, order processing, CRM updates and sales administration activitiesCoordinate Professional equipment orders, deliveries and customer communications to ensure projects are completed smoothlyMaintain accurate records, databases and reporting while ensuring compliance with company processes and service standardsWork collaboratively across Sales, Service and Operations to identify opportunities for continuous improvement and enhance the customer experienceProvide administrative and operational support to ensure the efficient day-to-day running of the Professional business
What We Are Looking For
Must-havePrevious experience in customer service, sales support, service coordination or business supportExceptional organisational skills with the ability to manage multiple priorities and deadlinesStrong communication skills with a customer-first approachExcellent attention to detail and a commitment to delivering accurate, high-quality workStrong problem-solving skills and the ability to work collaboratively across multiple teams
Nice-to-haveExperience in service scheduling or service administrationExperience supporting sales teams or managing customer accountsIntermediate Microsoft Office skills and confidence using CRM or ERP systemsExperience within a commercial, technical or service-based industry
Our Benefits
Hybrid working that blends flexibility and connection: 2 WFH days, 2 flexible office days + Wednesday team connection dayQuarterly Life Leave – one paid day each quarter to rechargePersonal development and career opportunitiesEmployee discounts