Customer Service and Sales Support

Big enough to matter, small enough to care…

Ben Furney Flour Mills is Australia’s leading family-owned flour manufacturer and distributor in regional NSW. Our operation has been established for over 30 years, and our business is continually growing to meet clients’ needs.

We pride ourselves on providing superior service to our customers. We are looking for a passionate and driven Customer Service Sales Support team member to join our friendly Sales and Service team.

Personal Attributes

• Customer–focused: We consider our customers the core of our business and are looking for like-minded individuals to maintain and improve the status quo.
• Communication: 

Our customer service and sales support team members will need to be confident in their ability to communicate in both the written and verbal context, as they will be liaising with many facets of the broader community.

• Teamwork: A demonstrated ability to be a positive and reliable team member with a ‘can-do’ attitude and willingness to learn.
• Attentive & Empathetic: The key component of our customer care is adding a touch of personalisation when engaging our customers. We are looking for a team member who can empathise with their cause and unify them towards the solution.
• Organisation & Negotiation: The proven ability to be organised is keen to develop their negotiation skills.
• Priorities: The ability to work well in a fast-paced environment and provide proactive and strategic execution of all required tasks.
• Minimum 1 year of experience in a sales or customer service role

Key Accountabilities

• Communication of customer requirements.
• Client satisfaction.
• Ability to be an efficient and effective team member who can follow instructions and deliver outcomes.
• Demonstrates strong computer literacy and can pick up systems quickly.
• Proficient in Microsoft Office Suite and experience with CRM systems
• Following up on new leads to assist in driving sales.
• Revisiting previous clients with the aim of re-engaging.
• Assist the Team Leader in monitoring sales & sales generation.
• Provide administrative customer service and sales support.
• Minimum Year 12 completion or equivalent required

With ongoing training and exposure to all aspects of the flour manufacturing and bread-baking industry, this role will continue to evolve and grow with our company.

Employee benefits:

• Experience Before You Decide: Join us for a paid, two-day on-site immersion where you’ll see behind the scenes, meet the team, and explore how we work—so you can make an informed decision about whether we’re the right fit for you.
• Comprehensive health, wellness, and safety program for you and your family
• Emerging leaders academy
• Annual career development planning
• Bi-annual feedback
• 6-month induction
• Flexible work options

We would love to hear from you if you meet the above criteria. Please address how you meet the Key Accountabilities above in your application.

Our Recruitment Process

• NO SPONSORSHIP IS PROVIDED FOR THIS ROLE
• Previous applicants need not reapply – we have your application on file
• Only shortlisted candidates will be contacted
• Initial phone call with the Recruiter (20-30 mins)
• Meeting with manager (1 hour)
• HATS Assessment (20 mins)
• Reference Checks
• Job Offer
• Must have a permanent right to work in Australia