Application Services Officer

Classification: ASO6
Salary Range: $105,747- $111,854 + Superannuation
Duration: Ongoing
Vacancy Type: Full Time
Number of Positions Available: 1
Closing Date: 11:30pm, Saturday 22 August 2026

About the Opportunity

We are seeking an experienced application professional to join our growing Application Services team in a permanent role supporting Resolve, the agency’s strategic case management platform. You will help establish a coordinated internal support model across several legal and integrity agencies, replacing multiple direct vendor relationships with consistent support, clear escalation pathways and common service standards.

Working as one of two Resolve technical resources, you will provide advanced support, configure complex workflows, develop reports, support integrations and oversee improvements delivered internally or through the vendor. You will have the autonomy to provide trusted advice, own outcomes, mentor less experienced staff and shape the service as business needs evolve.

Experience with case management, workflow, CRM or similar enterprise platforms is desirable, with Resolve training available. Strong skills in SQL, reporting, APIs, integration design and application configuration will be highly regarded. The role offers variety across multiple agencies, direct access to decision-makers, practical work that supports justice and public services, and flexible working arrangements including one day per week working from home.

About the Business

Technology Services at AGD is responsible for supporting a broad range of applications, systems and technology services across a diverse customer base. The business unit provides expertise in ICT service desk and desktop support, infrastructure management and technical support, contract management and procurement, cyber security and policy, IT asset management, software licensing and compliance, and ICT change management. These services support the reliable and secure operation of technology across the Attorney-General’s Department and contribute to the delivery of the department’s broader objectives.

For more information about the Attorney-General’s Department please visit https://www.agd.sa.gov.au/

Special Conditions for Employment

Employment is dependent upon a National Police Certificate clearance that the AGD finds satisfactory. Successful applicants will be provided further information if an interview is requested. Forms are not to be lodged directly with SA Police (SAPOL) under any circumstances and any fees incurred by applicants in doing so will not be recoverable from the AGD.

• National Police Check required.

• Some out of hours work may be required.

• Some interstate and intrastate travel may be required.

• Must be eligible to receive ASD Baseline clearance or already hold Baseline clearance.

Additional Notes

You will be prompted to attach your Curriculum Vitae (CV) and Cover Letter (2 pages) after you have answered the questions via the link below. For more information, please download the Job Application Pack and Job and Person Specifications.

For further information about this exciting opportunity that is not covered by this website please contact Robert Gilsenan, Application Services Manager, Technology and Services on (08) 7322 7*** or ***************@sa.gov.au

Click Apply and follow the prompts to submit your application.

The Attorney-General’s Department values workplace diversity and is committed to providing a supportive, inclusive and respectful work environment.

Aboriginal and Torres Strait Islander People and people with disability are strongly encouraged to apply.

The South Australian public sector supports flexible ways of working including part-time working arrangements wherever reasonably possible. The sector is diverse and desires to increase in diversity and to create opportunities for more South Australians.

We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace. If you have any support or access requirements, we encourage you to advise us at the time of application via the contact above or our website https://www.agd.sa.gov.au/.