Crystalbrook Kingsley is Newcastle's iconic five-star hotel, where heritage architecture meets contemporary luxury. Home to the award-winning Roundhouse rooftop restaurant and bar, Kingsley offers exceptional hospitality in the heart of Newcastle's vibrant cultural precinct.

Every memorable guest experience begins with an impeccably presented hotel. As a Housekeeping Assistant, you'll play an important role in supporting our housekeeping operation by ensuring our public spaces, guest areas, linen is well managed and back-of-house facilities are maintained to the premium standards our guests expect.

Role Purpose

Reporting to the Housekeeping Supervisor, the Housekeeping Assistant plays an important role in supporting the housekeeping team to ensure our linen is managed day to day, hotel is clean, welcoming and beautifully presented.

This is an excellent opportunity for someone who enjoys working in a fast-paced environment, takes pride in their work and understands that attention to detail makes all the difference. You'll support the housekeeping operation through maintaining public areas, assisting room attendants, replenishing supplies, championing the linen department and ensuring every part of the hotel reflects the premium standards of Crystalbrook Kingsley.

Working collaboratively across the hotel, you'll help deliver seamless guest experiences while contributing to a safe, organised and efficient housekeeping operation.

Responsibilities

You will be responsible for:

• Owning the day-to-day operations of linen department
• Maintaining the cleanliness and presentation of public areas, guest corridors and back-of-house facilities to the highest standards.
• Assisting Housekeeping Attendants with linen deliveries, rubbish removal and replenishment of guest room amenities and supplies.
• Supporting the setup and pack down of function rooms, meeting spaces and special events.
• Maintaining housekeeping storerooms, equipment and trolleys in a clean, organised and safe condition.
• Responding promptly and professionally to guest requests and supporting colleagues across the hotel.
• Identifying and reporting maintenance issues, hazards or damaged equipment.
• Operating housekeeping equipment safely and in accordance with hotel procedures.
• Supporting hotel operations through a flexible, proactive and team-focused approach.
• Completing all duties efficiently while maintaining exceptional quality standards.
• Leading by example to create a positive, collaborative and Customer Obsessed culture.

Skills & Experience

We're looking for someone who takes pride in their work, enjoys being part of a team and is committed to delivering exceptional guest experiences through outstanding presentation and service.

You'll bring:

• Previous housekeeping, cleaning or hospitality experience is preferred but not essential.
• Exceptional attention to detail and a commitment to maintaining premium presentation standards.
• The ability to carry out tasks requiring movement, lifting and handling of equipment and supplies.
• Strong organisational and time management skills.
• A positive attitude with a willingness to learn and support your team.
• Effective communication and problem-solving skills.
• The ability to work independently while contributing positively within a collaborative team environment.
• Flexibility to work a rotating roster, including weekends and public holidays.
• A commitment to workplace health and safety procedures.

Why Join Us?

Help Create Exceptional Guest Experiences

Every guest deserves a memorable stay, and you'll play an important role in creating the welcoming, immaculate environment that makes Crystalbrook Kingsley a leading five-star hotel.

Join a Supportive Team

Become part of a collaborative housekeeping team where everyone works together to achieve excellence. You'll be supported, recognised and encouraged to develop your skills in a positive and inclusive workplace.

Build Your Career with Crystalbrook Collection

Be part of one of Australia's fastest-growing luxury hospitality groups. With exciting expansion plans across the country, you'll have genuine opportunities to develop your career at Kingsley or across our growing national portfolio.

You will also enjoy a range of industry-leading benefits that support your lifestyle, career and wellbeing, including:

• 50% F&B discount across all Crystalbrook restaurants and bars.
• $99 room rates and generous Friends & Family accommodation discounts.
• Enhanced parental leave and lifestyle benefits.
• Ongoing learning and tailored career development opportunities.
• Internal mobility and career progression across our growing portfolio.
• Team recognition programs and regular engagement events.
• A workplace committed to sustainability, collaboration and diversity.

Crystalbrook Collection is an award-winning hotel development and management company, home to one of Australia's newest portfolios of distinctive upscale hotels, restaurants and bars.

In just eight years, we have grown to own and manage more than AU$1 billion in luxury hotel assets across New South Wales and Queensland, with exciting new hotels planned for Adelaide and Canberra in 2026 and 2027. With continued ambition for growth across Australia and internationally, Crystalbrook Collection is proudly shaping a bold and distinctive future in hospitality.

At Crystalbrook Collection, we're doing hospitality differently. Guided by our values of being Customer Obsessed, Collaborative and Courageous, we're creating extraordinary guest experiences while providing our people with meaningful careers, genuine opportunities for growth and the chance to make a lasting impact.