Reservations Agent

Company Description

Free your full potential. When you enter our hotel, a world of opportunity is open to you. Whatever your career aspirations, however you wish to evolve your role, you can pursue your passion here. Every day you can learn something different, with training and support from the experienced people around you. And when you are ready for a new career adventure, our global hotel group is full of possibilities.

Job Description

You are the beginning of an exceptional guest experience. You make our guests feel welcome from the first point of contact and reflect the exceptional experience that continues once they arrive. You will handle reservation requests, changes, and cancellations, and convert phone inquiries into confirmed bookings, ensuring all details and preferences are recorded. With your attention to detail, you'll provide exceptional service while recommending property facilities and maximising revenue through up-selling.

Qualifications

• A guest-focused personality is essential
• Strong written and verbal communication
• Strong interpersonal and problem-solving skills
• Prior experience working with Opera or another property management system
• Ability to work independently and prioritise conflicting priorities
• Whilst availability to work over a 7-day roster is desirable, candidates seeking a flexible work arrangement to suit personal commitments are encouraged to apply

Additional Information

Thrive in our Sofitel community, with:

• Employee benefit card offering discounted accommodation and food & beverage discounts in Accor properties worldwide
• Up to 50% discount on meals at Sofitel Adelaide
• Family & Friends accommodation discounts
• Learning programs through our Academies
• Fully laundered uniform provided
• Free 24 hour access to our Employee Assistance Program
• Opportunities to develop your talent and grow within our property and across the world!
• Ability to make a difference through our corporate social responsibility activities

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

Special note:

Only applicants currently located in Australia with full Australian working rights will be considered.