RMA Intern, Energy Products

What To Expect
The RMA Intern supports Tesla Energy product lines by managing RMA cases, technical customer inquiries, and spare parts logistics to ensure service commitments are met accurately and on time. Operating from the Melbourne office, this role suits a client-facing candidate with an electrical or engineering background who collaborates with Sales, Operations, Field Service, and Service Engineering teams.

You will thrive in both independent and team settings, proactively improving the owner experience for a growing customer base while handling daily tasks with strong customer service, technical acumen, and minimal oversight. Core values include exceeding expectations and making every aspect of the Energy product ownership experience seamless.

What You'll Do

Answer inbound calls and emails to provide high-level customer supportEvaluate customer needs and resolve technical battery system issues creativelyEducate installers and customers on energy storage system operationDetermine if issues can be fixed by phone or require service escalationManage RMA transactions, parts shipping, and returns for field techniciansHandle goods received, dispatch, and stock management at the Melbourne Service centerOptimize parts mix, track slow/fast movers, and maintain accurate inventory databasesSupport Field and Service teams with parts ordering and demand planningRecord all issues and data accurately in the CRM systemParticipate in project planning, reporting, continuous improvement, Kanban, and 5S activities

What You'll Bring

Electrical, Electronics, or Mechatronics engineering background strongly preferredAbility to work full-time (5 days per week) for at least a 6-month contractExcellent written and oral English communication and customer service skillsExperience with CRM systems, MS Office Suite, and material transfer formsBackground in technical support, energy industry, logistics, or distribution preferredUnderstanding of distributed generation or energy storage systems preferredAbility to prioritize, handle shifting priorities, and meet deadlinesReliable, quality-focused self-starter who maintains a safe working environmentWillingness to learn new technologies and assist/teach others on the teamAbility to follow instructions with attention to detail and build positive working relationships

Benefits
In addition to a competitive compensation package, Tesla Australia & New Zealand is pleased to offer the following benefits for permanent employees:
Employee Stock Purchase Plan (ESPP) - Purchase Tesla stock twice per year at a 15% discount Parental leave (no minimum employment period) Primary carers – 18 weeks at full pay or 36 weeks half pay Secondary carers – 6 weeks full payMiscarriage leave - 10 days Employee Vehicle Loan Program Novated Leasing (AU only)Employee Vehicle Finance program (AU only) - Tesla subsidises your loan interest Well-being Fund – An annual allowance of $950 USD for all employees to support their well-being in ways that are meaningful to themHealth insurance discounts (AU only) Bike to work – $10 per day if you cycle to workEmployee Assistance Program - Free and confidential counselling for all staff and their familiesAnnual Flu Vaccines Birthday Leave, Cultural Significance Leave and Volunteer Leave

Some eligibility criteria may apply, benefits detailed above are subject to change / withdrawal at Tesla’s discretion with no prior notice.

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