Medical Receptionist

Position Purpose

The Medical Receptionist is responsible for providing exceptional customer service to patients while supporting the efficient day-to-day operation of the practice.

As the first point of contact for patients, this role plays a critical part in delivering a positive patient experience and supporting clinicians and administrative staff in the delivery of high-quality healthcare services.

Key Responsibilities

Reception & Patient Services

• Welcome patients and visitors in a professional and friendly manner.

• Manage incoming telephone calls and patient enquiries.

• Book, confirm and amend appointments.

• Assist patients with general enquiries and appointment scheduling.

• Maintain a high standard of patient confidentiality and privacy.

Billing & Administration

• Process Medicare, DVA and private billings.

• Manage EFTPOS and cash transactions.

• Perform daily banking and reconciliation processes as required.

• Maintain accurate patient records and demographic information.

• Scan, file and manage electronic medical records.

Appointment & Recall Management

• Manage appointment schedules.

• Process recalls, reminders and follow-up communications.

• Assist with waiting list management.

• Support clinicians in maintaining efficient appointment utilisation.

Practice Administration

• Provide general administrative support to the practice.

• Assist with stock ordering and monitoring of office supplies.

• Prepare correspondence and documentation as required.

• Support quality improvement and accreditation activities.

• Assist with administrative projects and process improvements.

Team Support

• Work collaboratively with doctors, nurses and administrative staff.

• Assist with reception coverage and daily workflow management.

• Contribute to a positive workplace culture.

• Support business continuity during periods of staff leave and increased workload.

Skills and Experience

Essential

• Previous reception, administration or customer service experience.

• Excellent verbal and written communication skills.

• Strong organisational and time-management skills.

• High attention to detail.

• Ability to work effectively in a busy environment.

• Professional presentation and a patient-focused approach.

• Intermediate computer skills.

Desirable

• Previous medical reception experience.

• Experience using Best Practice software.

• Knowledge of Medicare billing processes.

• Understanding of patient privacy and confidentiality requirements.

• Experience working within a GP or healthcare setting.

Personal Attributes

The successful applicant will demonstrate:

• A friendly and welcoming manner.

• Reliability and professionalism.

• Strong problem-solving skills.

• Initiative and willingness to learn.

• Ability to manage competing priorities.

• Commitment to teamwork and patient care.

Key Performance Indicators

• High standard of patient service and satisfaction.

• Accurate appointment scheduling and billing.

• Timely completion of administrative tasks.

• Maintenance of patient confidentiality.

• Positive contribution to team culture and practice operations.

Remuneration

$32.00 - $36.00 per hour plus superannuation, commensurate with skills and experience.

Why Join Us?

• Supportive and collaborative team environment.

• Flexible full-time or part-time opportunity.

• Diverse and rewarding role.

• Opportunity to grow with an expanding medical practice.

• Work closely with experienced clinical and business leadership teams.