Family Consultant

About Metropolitan Memorial Parks:
With a commitment to providing compassionate care and affordable choices, Metropolitan Memorial Parks manages eight Memorial Parks across the Sydney and Hunter region, serving as places of reflection and support for communities.

About the Role:
We are seeking a dedicated and compassionate Family Consultants to join our team at Rookwood General Cemetery located at Rookwood and Woronora Memorial Park located in Sutherland NSW.

As a key point of contact for families, you will provide expert guidance and support in navigating our range of burial and memorialisation services.

This role is primarily desk-based, with a strong focus on meeting with families, managing enquiries, and delivering a high standard of customer care, while also supporting on-site family needs as required.

As a Family Consultant, you play a critical role in delivering both exceptional service and achieving sales outcomes, while maintaining the highest standards of professionalism, sensitivity, and compliance.

Key Responsibilities:

• Build and manage relationships with families to understand their needs and preferences

• Provide compassionate, informed guidance to families across burial and memorialisation options

• Deliver exceptional customer service, presenting products and services in a professional and respectful manner

• Identify and act on sales opportunities, working towards individual and team sales targets

• Prepare contracts and documentation, ensuring accuracy and compliance with organisational requirements

• Maintain accurate records and customer information in internal systems

• Provide administrative support, including quotations, invoicing, receipting, and follow-ups

• Ensure all interactions are conducted with cultural awareness, confidentiality, and sensitivity

• Contribute to a safe working environment by adhering to Workplace Health and Safety requirements

• Work collaboratively with team members and support broader site operations as required

Requirements:

• Proven experience in customer service and/or sales (essential)

• Strong written and verbal communication skills, with the ability to build trust and rapport with a diverse range of families

• Demonstrated ability to manage sensitive conversations with empathy and professionalism

• Ability to work both autonomously and as part of a team

• High level of attention to detail and administrative capability

• Strong computer skills, including experience in Microsoft Office and CRM systems

• Current Driver’s Licence

• Flexibility, resilience, and the ability to manage competing priorities in a dynamic environment

If you are a compassionate, resilient, and service-focused individual who is motivated to support families during difficult times while achieving meaningful outcomes, we invite you to apply.