Customer Success Operations Evaluator

About The Job

Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey.

Position: Customer success / support operations Evaluator

Type: Contract

Compensation: $80–$120/hour

Location: Remote

Role Responsibilities

Evaluate AI-generated artifacts against domain-specific quality rubrics.Identify factual, aesthetic, and presentation errors in documents, spreadsheets, and slide decks.Provide clear, structured written feedback to improve AI-generated work products.Apply deep subject-matter expertise to grade outputs for accuracy and rigor.Work independently and asynchronously to meet deadlines and ensure high-quality evaluations.

Qualifications

Must-Have

5+ years of relevant professional experience in Customer success / support operations.Native or professional fluency in English.Highly proficient in Microsoft Office and Google Workspace, especially Slides (Google Slides / PowerPoint).

Preferred

Advanced degree (Master's or higher) from a reputable institution.

Application Process (Takes 20–30 mins to complete)

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Resources & Support

For details about the interview process and platform information, please check: https://talent.docs.mercor.com/welcomeFor any help or support, reach out to: support@mercor.com

PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.