Client Services Administrator - Victorian Government

About the Role
As part of CTM’s ongoing focus on delivering exceptional customer service, we are looking for a Client Services Administrator - Government to join our team, supporting the day-to-day needs of our Government clients.

Working closely with the Client Services Manager and Account Management team, you will be responsible for managing customer queries and service requests through our client-facing JIRA system. You’ll take ownership of requests from initial enquiry through to resolution, coordinating escalations where required and ensuring agreed service level requirements (SLAs) are consistently met.

This is a varied role that combines customer service, administration and problem-solving. You’ll work with a range of external stakeholders, investigate and resolve issues, and ensure each request is managed accurately and efficiently while delivering a positive customer experience.

We’re looking for someone who is self-motivated, detail-oriented and confident working with systems and data. You’ll bring a logical approach to problem-solving, strong communication skills and a willingness to learn, while working collaboratively within a supportive team environment.

Why CTM
As a global organisation, CTM offers a range of employee benefits, including: 

• Travel discounts 
• Perkbox – retail, lifestyle, entertainment, health & wellbeing discounts 
• Learning & development – access to online learning platforms, including LinkedIn Learning 
• Annual Volunteer Day 
• Chillout Days – flexible leave days 
• Flexible hybrid working 
• Purchase up to 2 weeks of additional annual leave 
• Paid parental leave 
• Sonder – 24/7 wellbeing and Employee Assistance Program (EAP) 

CTM offers a strong, established and sustainable work environment that supports your career development and wellbeing.

About You

• Previous experience within the travel industry, ideally in a corporate travel or client services environment
• Strong working knowledge of Amadeus and Sabre, including the ability to confidently interpret PNR history
• High level of proficiency in Tramada
• Sound knowledge of fares and ticketing
• Strong customer service skills with a focus on delivering positive client outcomes
• Excellent attention to detail and accuracy
• Confident problem-solving skills with the ability to investigate and resolve customer queries
• Strong communication skills and the ability to work effectively with both internal and external stakeholders

About CTM
CTM is a global provider of innovative and cost-effective travel management solutions across the corporate, events, leisure and loyalty travel markets. With more than 3,000 employees and offices across Australia, New Zealand, Asia, North America and Europe, we combine personalised service excellence with leading client-facing technology to deliver exceptional travel solutions. 

At CTM, our people are our greatest asset. We’re a collaborative, innovative and future-focused team, guided by our values of Connect, Deliver and Evolve.
 
We’re committed to recognising the unique contributions of our people and creating an inclusive workplace where everyone can thrive. We actively encourage applications from people of all abilities and diverse backgrounds. 

Join an award-winning global company that values its people, its communities and continuous innovation.