Claims Officer

Claims Officer – Commercial Property Liability Claims

Join our Insurance team as a Claims Officer – Commercial Property Liability Claims.

This is a permanent full-time role open to applicants based in Brisbane and Sydney.

Join Suncorp as a Claims Officer in our Commercial Property Liability Claims team, where you’ll manage your own portfolio of claims from lodgement through to settlement.

This is a hands-on claims role where you’ll use your judgement, problem-solving skills and claims experience to assess claims, determine liability and work towards fair and cost-effective outcomes. You’ll work closely with customers, brokers, legal representatives and other stakeholders, balancing customer needs with sound claims decisions and business requirements.

What you’ll do

• Manage a portfolio of commercial property liability claims from lodgement through to settlement
• Take ownership of your claims and ensure they are progressed efficiently and within required timeframes
• Review claim information, reports and supporting documentation to determine appropriate next steps
• Assess policy response and liability and make fair, informed decisions
• Communicate with customers, brokers, legal representatives and other stakeholders throughout the claims process
• Negotiate settlements and identify opportunities to deliver fair and cost-effective claim outcomes
• Manage customer concerns and challenging conversations with empathy and professionalism
• Maintain accurate claim records and ensure all claims are managed in line with compliance requirements, KPIs and SLAs

What you’ll bring

• End-to-end claims management experience, with the ability to manage a portfolio of claims through to settlement or finalisation
• Experience in an insurance claims environment, ideally across property liability, commercial claims or a similar claims discipline
• Experience assessing claims, reviewing information and reports, making decisions and progressing claims through to resolution
• Strong analytical, problem-solving and critical thinking skills, with the confidence to make decisions and manage outcomes
• Strong written and verbal communication skills, with the ability to build positive relationships with customers and stakeholders
• Resilience and the ability to manage challenging conversations and competing priorities
• Strong attention to detail and the ability to work quickly while maintaining quality
• Confidence using technology and learning new systems and processes
• A customer-focused approach and the ability to balance customer needs with sound claims decisions

Why Suncorp?

This is a great opportunity to build your career within Commercial Claims, with a pathway to roles including Senior Claims Officer, Technical Advisor and Team Leader.

You’ll receive four weeks of full-time training in the office to set you up for success, before moving into our hybrid working environment.

Chase the Sun, apply now!

If this sounds like the opportunity you’ve been looking for, apply online today.

At Suncorp, we are committed to building futures and protecting what matters. We embrace diversity and encourage you to apply even if you do not meet every requirement. We would love to hear from you.

We are at our best when our workforce reflects the communities we serve and when our people feel included, valued and connected. We are passionate about creating a diverse, accessible and inclusive culture, offering flexible work, career development and internal mobility, and building strong relationships with our customers and teams.

Know someone who'd be a great fit for this role? Refer them!

Great people know great people. If you have someone in mind who would be a fit for this opportunity, we'd love to hear about them.

To submit your referral, please review the knowledge article HFAQ305 Refer a friend for a job - Knowledge and follow the steps carefully to ensure your referral is submitted successfully.

If you require support or adjustments to participate equitably in our recruitment process or workplace, please contact Jenna.Halfpenny@suncorp.com.au for a confidential conversation.