Customer Service / Allocator & Rostering Agent

Customer Service / Allocator & Rostering Agent AM Shift

We’re seeking an experienced and motivated Customer Service / Allocator & Rostering Agent to join our high-performing team in Banksmeadow.

This hybrid position combines customer service, allocation, and rostering responsibilities, offering variety, challenge, and the opportunity to make a real impact every day.

If you thrive in a fast-paced environment, enjoy problem-solving, and take pride in delivering outstanding service, this is the role for you.

About the Role

As a key member of the operations and customer service team, you’ll coordinate daily rosters and driver allocations, manage customer delivery schedules, and ensure smooth communication between drivers, warehouse teams, and customers.

This role requires strong organisational skills, attention to detail, and the ability to stay calm under pressure while balancing multiple priorities.

You’ll be the main point of contact for internal and external stakeholders, ensuring operations run efficiently and customers receive exceptional service.

The available shift for this position is Tuesday to Saturday, 4:00 am – 12:00 pm.

Key Responsibilities

• Coordinate driver and vehicle allocations and maintain accurate rosters.
• Manage daily delivery schedules, making real-time adjustments for delays or urgent requests.
• Communicate clearly with drivers, warehouse staff, and customers to ensure seamless coordination.
• Monitor driver hours, fatigue, and breaks to meet NHVR and Chain of Responsibility (CoR) requirements.
• Respond to customer enquiries and provide accurate updates on deliveries and ETAs.
• Record and analyse operational performance, delivery times, and resource utilisation.
• Support compliance and reporting activities aligned with WHS, CoR, and company policies.
• Contribute to continuous improvement and maintain a strong, team-based culture.

What You’ll Bring

• 3+ years’ experience in customer service, allocation, rostering, or administration (aviation, logistics, or transport industry preferred).
• Strong organisational, communication, and problem-solving skills.
• Proficiency with rostering or logistics software and Microsoft Office.
• Knowledge of CoR, HVNL, and WHS standards.
• Eligibility to obtain a Federal Police Check and ASIC.
• A proactive, solutions-focused attitude and team-first mindset.

Highly Regarded:

• Certificate III (or higher) in Transport & Logistics.
• Chain of Responsibility and/or Dangerous Goods awareness training.
• RACA or AACA accreditation.

Why Join Us?

At Wymap, we value our people and offer a supportive, inclusive and safety-focused environment where your contribution is recognised.

Along with competitive pay and ongoing development opportunities, you’ll also have access to:

• Fitness Passport with discounted gym and fitness memberships
• Novated leasing options
• Employee Assistance Program (EAP) providing confidential wellbeing support for you and your immediate family
• Reward and recognition programs celebrating employee achievements
• Monthly team BBQs and social gatherings to foster a positive team culture
• Career development and progression opportunities within a growing Australian aviation logistics business

Ready to take the next step?
Take the next step in your driving career with Wymap Group and be part of the future of airport operations across Sydney.

Apply Now!