Quality Assurance Manager

About the role

The Quality Assurance Manager leads the quality management, operational control and continuous-improvement framework for Ausgreen Solar Solutions across residential and commercial solar PV, battery storage, EV charger and heat-pump activities. The role ensures that sales handovers, procurement, inventory, design administration, installation coordination, compliance files, customer support and after-sales service consistently meet company standards, contractual commitments and applicable regulatory requirements. It provides independent oversight, converts operational data into corrective action and strengthens quality accountability across the business.

Key responsibilities

• Develop, implement and maintain Ausgreen's quality management system, policies, standard operating procedures, checklists, document controls and corrective-action framework using ISO 9001-aligned principles.
• Map and review the complete customer and project lifecycle from lead qualification and quotation through site assessment, procurement, installation scheduling, commissioning, handover, monitoring and after-sales support.
• Establish quality gates for sales-to-operations handover, system documentation, customer approvals, product allocation, installation readiness, commissioning records and project close-out.
• Plan and conduct internal quality audits and process reviews across the Fyshwick office and warehouse, installation operations, service activities, company vehicles and temporary project storage locations.
• Monitor the completeness and accuracy of project compliance files, including approved designs, equipment records, serial-number traceability, installation and commissioning evidence, warranties, customer handover documents and required electrical or scheme documentation.
• Work with technical and operations personnel to ensure that quality processes support applicable solar, battery, electrical, WHS, consumer-protection, finance and government-rebate requirements without assuming the duties of licensed technical practitioners.
• Define and report quality KPIs covering installation defects, rework, callbacks, documentation completeness, first-time resolution, complaint ageing, supplier non-conformance, stock variance, scheduling performance and customer satisfaction.
• Lead root-cause investigations into installation defects, system performance concerns, monitoring or connectivity issues, customer complaints, missed commitments and process failures; implement and verify corrective and preventive actions.
• Maintain a complaint and service-action framework with clear ownership, due dates, escalation thresholds, customer updates, closure evidence and trend reporting to management.
• Oversee supplier and product quality controls for panels, inverters, batteries, mounting systems, EV chargers, heat pumps and balance-of-system materials, including receiving inspection, quarantine, warranty claims and vendor performance reviews.

About you

• Bachelor degree or higher qualification in business, commerce, quality management, risk, finance, operations or a related discipline; an equivalent combination of relevant qualification and substantial experience may be considered.
• Substantial professional experience in quality assurance, operational risk, controls, compliance, transaction or service operations, including experience at management level.
• Demonstrated experience designing or operating quality management frameworks, conducting audits and control reviews, and leading corrective and preventive action.
• Demonstrated ability to transfer quality-management disciplines into a project-based, regulated service environment; renewable-energy industry experience is desirable but not essential.
• Practical understanding of ISO 9001 quality-management principles and continuous-improvement or root-cause-analysis methodologies.
• Experience leading cross-functional initiatives, coaching teams and communicating quality and risk matters to executives, auditors, suppliers and external stakeholders.
• Maintain confidentiality, professional integrity and independence when reviewing quality, risk and compliance matters.

About us

SKLATE PTY LTD trading as Ausgreen Solar Solutions is based in Fyshwick ACT 2609 and operates across residential and commercial solar PV, battery storage, EV charger and heat-pump activities.