Casual Medical Receptionist

About the role

As the first point of contact for our patients, you'll play a key role in keeping our practice running smoothly. You will work across both of our practice sites: Wakefield Gardens Surgery in Ainslie and The Surgery on Manuka Terrace in Manuka.

Shifts are rostered Monday to Friday between 7.30am and 6.00pm, and Saturday 8.00am to 12.30pm on a casual basis, with flexibility to cover both sites as needed. This would include covering annual leave and short notice sick leave.

We're looking for a friendly, organised and reliable Casual Medical Receptionist to join our team, working across both of our practice sites:

•          Wakefield Gardens Surgery — Ainslie

•          The Surgery, Manuka Terrace — Manuka

Availability required

•          Monday to Friday, between 7.30am and 6.00pm

•          Saturday, 8.00am to 12.30pm

Shifts are rostered across these hours on a casual basis, with flexibility to cover both sites as needed.

About the role

As the first point of contact for our patients, you'll play a key role in keeping our practice running smoothly. Day-to-day responsibilities include:

•          Greeting patients and visitors, and managing check-in at reception

•          Answering and directing phone calls

•          Scheduling and confirming patient appointments

•          Processing payments, invoices and Medicare/health fund claims

•          Managing patient records and correspondence with accuracy and confidentiality

•          Liaising with GPs, nurses and other staff to support daily clinic operations

•          General administrative duties as required

What we're looking for

•          Previous medical reception or healthcare administration experience is preferred, but not essential — training will be provided

•          Excellent communication skills and a warm, professional manner with patients

•          Strong attention to detail and the ability to multitask in a busy environment

•          Comfortable using practice management and Medicare software (or willing to learn)

•          Reliable, punctual and able to work the required roster across both sites

What we offer

•          Supportive and friendly team environment across two well-established practices

•          Casual hours — no two days the same

•          Pay negotiable based on experience, in line with the relevant award

Only shortlisted applicants will be contacted.