Regional IT Support Engineer

The CompanyJoin TNA, an award-winning company recognized globally for innovation and rethinking the conventional.TNA was started by Alf and Nadia Taylor as a consulting company for the food industry. Soon after, Alf Taylor invented the world’s first rotary vertical form fill and seal packaging machine which revolutionized packaging speeds for snack foods. Today, we’re the industry’s leading innovator, providing complete turnkey processing and packaging lines for a variety of food production including snacks, French fries, confectionery and more.Click on www.tnasolutions.com to learn more about the organisation.
About the RoleAre you a customer-focused IT professional who enjoys solving problems and supporting users across a dynamic global business? We are looking for a Regional IT Support Engineer to join our Melbourne team at Hallam and provide technical support to users across the ANZ region.
Reporting to the Group IT Manager, you will play a key role in supporting the day-to-day IT needs of end users across the region. You will provide onsite and remote technical support, troubleshoot hardware and software issues, collaborate with global IT teams, and help maintain a secure and reliable technology environment.This is an excellent opportunity for an IT support professional who enjoys working across diverse technologies, engaging with stakeholders, and contributing to continuous improvement initiatives.
Key ResponsibilitiesProvide onsite and remote support for end-user devices and applications across the APAC region.Manage and resolve IT support tickets in line with global IT standards and service level agreements (SLAs).Troubleshoot hardware, software, networking, and connectivity issues.Support onboarding and offboarding processes for employees.Assist with identity and access management processes and collaboration platformsSupport cloud, infrastructure, backup, patching, and system update activities.Work closely with vendors, regional teams, and global IT colleagues to deliver effective solutions.Promote cybersecurity awareness and ensure compliance with IT policies and security standards.Contribute to process improvement, documentation, and knowledge-sharing initiatives.
Qualification and experienceDegree qualification in Information Technology, Computer Science, or a related discipline.Minimum 3 years' experience in IT support, desktop support, or a similar technical role.Experience working with ITSM platforms and ticketing systems.Strong knowledge of Microsoft technologies, endpoint devices, Azure, and Active Directory environments.Experience supporting remote desktop and virtual environments.Exposure to cloud technologies and cybersecurity principles.Strong troubleshooting and problem-solving skills.Excellent communication and stakeholder management capabilities.A proactive, customer-focused approach and the ability to work independently and collaboratively.
Why work with us?Egalitarian company structure which e.g. (empowers employees and nurtures leaders)Potential International mobility opportunity (depending on vacancies)Be a critical contributor to a transformative project at the heart of our company’s growth strategy.Professional and career development benefits and education investmentBirthday leaveVolunteering opportunities with the Nadia and Alf Taylor FoundationRecognition program linked to health and lifestyle benefits.Opportunity to develop new skills and broaden your expertise through hands-on experience in a major transition.A company that truly values diversity
If you are passionate about technology, enjoy helping people, and want to be part of a global organisation, we encourage you to apply.Please submit your CV and a cover letter outlining your suitability for this role.Please note that only shortlisted candidates will be contacted.