Dental Laboratory Reception/ Client Services Coordinator

About the role

This is a front-of-house role with real responsibility. You'll be the voice of the lab: taking calls, managing enquiries, processing jobs and keeping our systems accurate all while coordinating closely with our production team. Prior dental experience is a strong advantage, as a working knowledge of dental terminology and case types makes this role significantly easier to do well.

Key responsibilities

• Answer incoming calls professionally and handle client enquiries efficiently

• Attend to patients with appropriate patient care

• Liaise with the Production Manager on timing of incoming and outgoing jobs

• Process incoming jobs and maintain accurate records in our database

• Coordinate pick-ups and drop-offs between delivery drivers and dental practices

• Manage and align the CEO's diary across lab duties, clinical work and out-of-office appointments

• General administrative support to keep the front office running smoothly

About you

• Dental or dental laboratory experience preferred

• Excellent phone manner and communication skills

• Highly organised, autonomous worker with strong attention to detail

• Self-motivated with a genuine sense of pride in your work

• Sound judgement and common sense - you can prioritise and problem-solve under pressure

• Comfortable juggling multiple moving parts (calls, jobs, logistics, diaries) at once

• Reliable and professional, with a team-first attitude

About us

We are a busy dental laboratory known for high quality restorations and innovation adoption. We work closely with dental practices and clinicians to deliver accurate, on-time work, and our front desk is the first point of contact for everyone who relies on us.