Youth Team Leader, Family Wellbeing Service

About ATSICHS Brisbane

ATSICHS Brisbane is a not-for-profit community owned health and human services organisation delivering on the unique health and wellbeing needs of Aboriginal and Torres Strait Islander people in greater Brisbane and Logan. We pride ourselves on providing health and human services, our way - supporting our people and community in our commitment to create a flourishing future and lasting legacy for them and their families.

ATSICHS Brisbane is committed to promoting the wellbeing, protection, and cultural safety of all children and young people. Our recruitment and screening practices reflect our zero-tolerance approach to child abuse and our dedication to creating culturally secure environments where children feel safe, respect, and empowered.

ATSICHS Brisbane is a member of the Institute for Urban Indigenous Health (IUIH).

See more at our website -  www.atsichsbrisbane.org.au

About the role

You can access the full Position Description by visiting our website under "Join Our Team”.

Click here to view position description

The ATSICHS Family Wellbeing Services (FWS) program provides a coordinated and culturally safe support system for Aboriginal and Torres Strait Islander families experiencing vulnerability. Part of the service is an integrated youth service (Indigenous Youth and Family Wellbeing Service) that works alongside Family wellbeing to deliver change and impact for young people in the family. By offering a comprehensive mix of services tailored to youth and family, we aim to build youth capacity, strengthen family connections, and safeguard the wellbeing of young people. At ATSICHS, through holistic case management, and collaboration with multiple service providers, FWS empowers young people (and their family) to navigate challenges, develop essential life skills, and access therapeutic support. The program also engages with families involved in the child protection system, working to address safety concerns, facilitate reunification, and support positive outcomes for children and their families. 

Duties

• Diligent tracking of intake waitlist, ensuring contact with clients around expected service timeframe and awareness of referral. Develop referral pathways across sector through strong interagency partnerships to maintain annual service target of clients.  
• Lead the direct intervening on high-risk acute cases where life is threatened or irreputable organisational brand damage could occur. Problem solve immediate client crisis, based upon high-level theoretical knowledge and risk management decision making. 
•  Ensure all staff facilitate ATSICHS ‘Narrative Assessment Tools’ and are completed in full by client ensuring the voices of clients are imbedded in their assessment. 
• Lead the coaching of staff to consistently implement client empowerment interventions between key worker and clients. Utilise the Coaching App to record all staff. 
• Develop and implement consistent weekly data dashboards and operational systems to track team/individual staff throughput and outcome targets (percentage of clients achieving consent, minimum weekly home visit rate, case load level benchmark, client outcomes etc.). Send data to staff and use it as the basis of all staff supervision and support.  
• Create and implement bespoke solutions to improve individual staff quality case management practices, ensuring individual learning plans, targeted training, in-field coaching, and performance coaching is exhausted to achieve quality benchmarks. Ensure development activities utilise the online ATSICHS Coaching App, along with the adult learning pedagogy framework (in-field side-by-side method to staff scaffolding).
• Lead the delivery of client feedback and brief wellbeing measurement tools (Session Rating Scale and Outcome Rating Scale) to be utilised by staff upon every face-to-face interaction. Disseminate staff uptake and scoring data, building a practice culture of responsive client improvement.
• Complete the full cycle of monthly managerial requirements with all direct reports in the Mobnet system, including (1) Two-way Feedback Survey, (2) Practice Supervision, and (3) Performance & Coaching.

Culture

Enjoy working in an organisation that makes a difference in the community. Join our friendly and support Vulnerable Youth team that will help you grow personally and professionally.

Benefits

• Base Salary of $113,313 per annum (Based on qualification and experience).
• 12% Super + access to salary packaging (Increases your take home pay).
• Permanent Full Time position.
• Work for a leading Aboriginal and Torres Strait Islander, community-controlled organisation.

COVID-19 Requirement

Immunisation history showing you have received two doses of a Covid -19 vaccine is encouraged.

Required

• Degree Qualification + Moderate Experience: Bachelor's degree in a relevant social services field with at least 4 years case management experience in family support, child protection, youth support, housing or related field.  

OR 

• Diploma + High Experience: Diploma in relevant Community/Services field with at least 6 years in a case management role in family support, child protection, youth support, housing or related field.

AND

• Demonstrated ability to understand and apply child safety and social work theoretical frameworks of practice, aligning client interventions based upon scaffolding client self-awareness, agency, and empowered sustainable behaviour change interventions. 

• In-depth technical knowledge of relevant social care legislation (child protection, housing etc.) and ability to guide staff on legislative requirements.  

• Demonstrated knowledge and experience in team management, including directing staff workflow and client quality. Forward plan operational constraints, team culture, and forecasting 12-month operational change priorities.  

• Ability to support staff in applying sound social service and child protection practice reasonings to influence stakeholders (Child Safety, Schools, Hospitals etc.). Develop strong team working culture to motivate staff and sustain behaviour change in influencing others.  

• Demonstrated ability to connect numerous internal ATSICHS programs and services to activate wrap-around care for families, trading-off and negotiating resources across the organisation and between other teams to achieve client impact.  

• With the support of Manager and operational policies, ability to problem solve barriers to service provision, while adhering to client risk and safety standards.  

Additional Requirements

• National Police Certificate.
• Current Working with Children's Card (Blue Card) or be eligible to apply.
• Driver's Licence.
• Evidence of Work Rights.
• Travel to work in the community on a regular basis.

How to apply

If this sounds like you, please submit your application by following the links on the recruitment page. Applications will be assessed with interviews being conducted as they are received so do not delay in applying.

Only successful applicants will be contacted.