Operations Manager

• Competitive remuneration + Maximum salary packaging
• Permanent full-time position
• Located in Bankstown Airport

CareFlight is an Australian “for purpose” aeromedical organisation voted consistently as one of Australia’s most trusted Brands. Our mission is to save lives, speed recovery and serve the community through delivering our charitable social purpose.

Proudly an HRD 5 Star Employer of Choice, we operate across Australia, with major base locations in NSW, and the NT. Our specially trained doctors, nurses and aircrew use helicopters, turbo prop aircraft, aeromedical jets and patient transport vehicles to provide critical support to over 8,500 patients each year. We also deploy medical professionals and aircraft in support of defence, government and commercial contracts, and energy and resource sector sites.

The role:

We currently have an opportunity for an Operations Manager to join the organisation within our Eastern Operation team in Sydney.

The key objectives for this role will be to manage operational requirements day-to-day to ensure contractual compliance and contractual KPI’s are met and CareFlight is well positioned for contract renewal. Be an active member of the NSW Management team and collaborate effectively across the team, as well as collaborate with and service external stakeholders to position CareFlight as a trusted partner. Whilst providing management and coordination of CareFlight Air Ambulance Operations, consistent with contractual commitments and company strategy.

Responsibilities will also include:

• Work in the operations centre coordinating missions during times of high tempo operations or to cover staff leave
• Liaise with relevant internal stakeholders to align availability of assets and crew, and ensure operational efficiencies during scheduled offline periods
• Oversight of CareFlight’s contracts and ensuring the prescribed KPI’s are being delivered
• In consultation with the relevant departments, lead in driving resolutions to unscheduled periods of offline time or roster short falls
• Define and streamline processes and systems for the consistent delivery of services within operations.
• Establish, develop and maintain positive client relationships to ensure services offered meet client needs, contract compliance, performance analysis and reporting requirement to external stakeholders.
• Maintain mission information for NSW Operations to ensure statistical reporting is able to be undertaken and provided where required/requested.
• Produce reports/data as required and assist with client reporting requirements
• Work closely with the Head of Eastern Operations to achieve successful outcomes and actively drive CareFlight’s strategic objectives
• Work closely with the Partnerships team in client liaison and business development to ensure ongoing growth in client base
• Work with the Head of Eastern Operations to deliver effective internal communications to ensure all teams are aware of current developments, changes and other important news.
• Collaborate with internal departments to review and develop operational guidelines, policies and procedures with the focus of improving practice.
• Provision of after-hours operations support – rotating on call roster to manage and coordinate after hours aeromedical missions and provide operational support to teams.

To be successful in this role you will have the following:

Essential

• Demonstrable leadership skills and exposure in an operational environment.
• A strong ability to problem solve, think outside the box, make decisions, propose and negotiate solutions and action solutions.
• A successful background in operations management of a multi-disciplinary organisation.
• Knowledge of aviation terminology and experience with aviation operations.
• High level of organisational and logistical administration skills.
• Demonstrable negotiation skills in relation to resources management in a complex environment.
• Superior internal and external client management and service delivery skills, including the ability to identify opportunities for service growth.
• The ability to follow procedures, meet deadlines and manage time effectively.
• Communicate effectively with proven stakeholder engagement and networking skills.
• Strong computer skills.
• Proven ability to work independently, with attention to detail to manage multi tasks in a fast-paced environment.
• Experience in maintaining several databases of information for reporting against client/customer details and activity, missions completed and missed, and other activity reports as required.
• Experience of using reporting software/producing reports and interpreting of results.
• Ability to work with roster systems to ensure all required positions are covered.
• The ability to obtain/ hold an ASIC and working with children clearance.
• Hold a current Driver’s Licence.

Desirable

• Tertiary qualifications in a relevant discipline.
• Management of operational experience gained from the aviation, health and/ or not for profit sectors.

How to apply

If you would like to be part of our team, you can apply using the link below. Please ensure you attach a current resume and covering letter that addresses the role’s essential criteria. Applications for this opportunity will close on Friday 21st August 2026.

For additional information, please contact recruitment@careflight.org

CareFlight values diversity in the workplace.

Aboriginal and Torres Strait Islanders are encouraged to apply.

All employees must comply with CareFlight’s Drug and Alcohol Management Plan (DAMP) as required by CASA and may be subject to random workplace testing.

Criminal Record and Working with Children Checks also apply.

CareFlight: ‘The next life we save could be yours’