ServiceNow Developer / Administrator

Profectus is inviting expressions of interest from experienced ServiceNow Developers and Administrators ahead of likely upcoming work across the private industry and the Australian Government. The work will likely span platform build, workflow development, integration and administration across enterprise and ICT environments. We are seeking individuals who can configure and extend the ServiceNow platform to a high standard and support it reliably in structured, well-governed settings.
Key ResponsibilitiesConfigure, develop and administer the ServiceNow platform across ITSM and related modulesBuild and maintain workflows, flows, business rules, client scripts, UI policies, UI actions and Service Catalog itemsDevelop and support integrations with other systems using REST, SOAP and IntegrationHub, including MID Server configurationDesign and maintain data imports, transform maps and CMDB structuresManage instance configuration, update sets, cloning, upgrades and patchingApply and maintain access controls, security rules and platform hardening appropriate to secure environmentsDevelop and maintain Service Portal and catalogue experiences for end usersMonitor platform performance and resolve incidents and problems as they ariseProduce and maintain technical documentation and configuration baselinesWork alongside service management, engineering and stakeholder teams to deliver reliable outcomes
Required ExperienceDemonstrated experience developing and administering the ServiceNow platform in enterprise environmentsStrong scripting ability with JavaScript and the ServiceNow Glide APIs across both server-side and client-side developmentExperience with core ITSM modules such as Incident, Problem, Change, Request and CMDBExperience building integrations using REST, SOAP and IntegrationHubWorking knowledge of Service Catalog, Flow Designer, Business Rules, Client Scripts, UI Policies and Script IncludesUnderstanding of platform administration including update sets, upgrades, cloning and instance maintenanceFamiliarity with ITIL-aligned service management processesStrong documentation skills and the ability to work with technical and non-technical stakeholders
Desirable ExperienceServiceNow certifications such as Certified System Administrator or Certified Application DeveloperExperience with additional modules such as ITOM, ITAM, SecOps, GRC/IRM or HRSDExperience with Service Portal or UI Builder developmentExperience with Discovery and Service MappingPrior experience delivering within Australian Government or Defence environments
Security Clearance RequirementMust be an Australian CitizenMust have an AGSVA NV1 Security Clearance (minimum)Must be willing to obtain an NV2 Security Clearance (current NV2 preferred)
Why ProfectusProfectus partners with government and private sector organisations to deliver trusted, secure ICT capability across complex environments. We take a long-term, relationship-driven approach, supporting our people across the full lifecycle of their engagement while contributing to outcomes that matter.