Administration Officer

Karuna Hospice Service Ltd ("Karuna") is a community-focused organisation guided by Buddhist principles. Karuna is dedicated to alleviating suffering by fostering choice, agency, and quality of life for all. Through specialised end-of-life care and other holistic supports, we provide compassionate, dignity-centred guidance to individuals, carers, and the broader community. As part of our team, you will help uphold these values with intent and compassion, to empower people to embrace both living and dying, and support them to find peace within.

Do you have a strong background in administration and thrive in flexible, dynamic environments? Are you friendly, approachable, and confident in managing a wide variety of tasks while delivering exceptional service? 

Karuna Hospice Services is seeking an Administration Officer to provide reliable and flexible support across the organisation.

What You’ll Be Doing

As a key member of our team, you’ll provide high-quality administrative and customer service support, including:

• Managing phones and inboxes, triaging and escalating enquiries appropriately

• Supporting records management, scheduling, filing, scanning and reporting

• Assisting with audits, stocktakes, registers and compliance-related tasks

• Extracting reports and supporting data entry and basic reporting

• Providing backfill and cross-team administrative support

• Contributing to small administrative projects and identifying opportunities to improve processes

This is a hands-on role perfect for someone who enjoys being proactive, collaborative and purpose driven.

About You

You’re a warm, organised and adaptable administrator who enjoys making things run smoothly behind the scenes. You bring:

• Previous experience in administration or office support (reception, data entry, record-keeping)

• Strong customer service skills across phone, email and in-person interactions

• Experience handling confidential and sensitive information in line with privacy requirements

• Confidence using database systems

• Intermediate computer & digital skills in Microsoft 365, SharePoint, Teams, Outlook, Word & Excel

• Proven ability to prioritise, manage competing demands and adapt to changing needs

• An approachable, respectful communication style aligned with our values of humility, kindness, respect and courage

Experience in healthcare and/or community services, small project or process improvement experience and a qualification in business or similar would be highly regarded.

Why Karuna

Karuna is a place where people matter. Every conversation, every service, every step we take is grounded in humility, kindness, courage, and respect. Join a team that values human connection and works with purpose to support carers through every stage of their journey.

Meaningful, client-centered palliative care.

Supportive, values-driven team culture.

The successful applicant will have the opportunity to access:

• Not-for-profit salary packaging benefits to increase your take home pay

• Employee Assistance Program (EAP) for you and family members

A police check will be required for this role - we'll coordinate it and cover the cost.

A current Queensland Driver's Licence Class C is required for this role.

At Karuna, we're proud to be an equal opportunity employer. We're committed to building a diverse and inclusive team where everyone feels respected, valued, and supported. We welcome people of all backgrounds and ensure fair treatment throughout every stage of employment.

Ready to join a compassionate team that puts people first?
Apply now with your resume and a brief cover letter outlining your experience and passion for administration.