customer service officer

Customer Care Consultant

Looking to step into the corporate sector from retail/hospitality, or expand your customer service career with a role that offers real purpose?

We’re seeking empathetic, driven Customer Care Consultants to join our growing team, commencing as soon as possible. As the first point of contact for the community, you’ll reach out to educate the public on hearing health and help connect them with life-changing care.

• Outbound Outreach: Connect with the public to engage in meaningful conversations about hearing health.

• Educate & Guide: Share vital information and direct customers toward the right solutions for their needs.

• Appointment Setting: Book hearing tests and consultations with our specialists.

• Database Management: Efficiently navigate multiple internal software systems to track customer journeys.

• Customer-Centric Mindset: A genuine passion for helping people, paired with empathy and resilience.

• Strong Communication: Ability to build quick rapport over the phone.

• Relevant Experience: Background in customer service (retail, hospitality, or contact centres highly regarded).

• Tech Savvy: Comfortable navigating multiple computer screens and systems simultaneously.
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