Call Center Operator

Call Centre OperatorNational Dental Care / DB Dental is seeking vibrant, organised and professional Dental Call Centre Operators to join our Call Centre team in North Fremantle on a full-time basis.
Multiple positions available!
About National Dental CareNational Dental Care is one of Australia’s largest dental service providers, with a nationwide network of modern dental practices utilising the latest digital technologies - including scanners, CBCTs and CEREC. At NDC, we pride ourselves on our collaborative, team-focused culture and outstanding training and development opportunities. This is a fantastic opportunity to join a supportive network of almost 1000 dental professionals and take your dental career to the next level. Our company is uniquely led by an elite group of dentists who form the Clinical Advisory Committee.About the Roster:Various shifts between operational hours of 6:00am to 5:00pm weekdaysPossibility of occasional State Public Holiday shifts (between 06:00am to 03:00pm)About the Role:Answering all inbound and outbound phone and email queries attending to them or redirecting them as appropriateLiaise with practices, external specialists/allied health providers, and other stakeholdersSystems used - D4W, SalesforceAbout You:Previous contact centre experience preferredHave clear and friendly telephone manner and voiceBe warm, caring, reliable, organised with the ability to work in a fast paced environment and take initiative within your role as well as provide support to colleaguesAble to solve problems and remain calm under pressureUnderstand the importance of sensitive and confidential information keepingHave exceptional attention to detail and written and verbal communication skillsBe proficient in using computers including Microsoft OfficeDental industry experience is preferred however training will be provided to the right candidate
If working for a modern, professional and reputable national group with a great support system and a friendly environment appeals to you, then please apply now!